Warning for all motherboard owners

PhoenixSP

PhoenixSP

PhoenixSP

Associate
Joined
20 Jan 2009
Posts
472
Location
Cornwall
Just wanted to share my experience I've recently had with my motherboard kicking the bucket and the rma being denied due to "user damage".



Ive only ever done the screws up to hand tightness with a mini screwdriver so no real strength can be applied, im not sure if this is due to asus cheaping out with the motherboard coating / not bothering to put solder across all the hole potentially increasing pressure on the side with the scratch or just bad luck on my side.

THe motherboard no longer powers up and whilst i dont believe this is the reason for the death of the board ive been told asus wont accept this for RMA so im down £150 for something i never expected to be an issue.

Board is an Asus Z370-i and now ive replaced it with an asrock board. I hope no one else has to deal with this problem so thought i would advise maybe to keep the screws lose :/
 
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Unfortunately it was ocuk on behalf of asus who sent it back to me as they dont believe asus will take it , shows how bad asus rma process is :/. Board doesnt post , rgb and mobo power light turn on but nothing else tested different switches / ram / psu . Bought a new mobo and working fine so i know its not the cpu either only benefit is at least i got Haribo for it XD though £8 for haribo is expensive.
 
Loki said:
Hi @andy_mk3 , unfortunately, I do not look after the motherboard side of things, Laptops is my bag. That said I can certainly escalate this specific issue internally.

@PhoenixSP Do you still have the mobo ?
Click to expand...

I had it sent back to me after they noticed the copper showing on the motherboard holes its happened on 3 of the 4 but this is the worst hence why its pictured. Ive only owned the mobo since April so just over 8 months and it died whilst in the case after working fine.
Other images for transparency:

https://imgur.com/a/6rDdp6i

https://imgur.com/a/mE3QjVl
 
Silent_Scone said:
Phoenix, Loki, have you gotten anywhere with this? Feel free to DM me with any RMA details and I'll look into it for you, I'm now working with ROG HQ.
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Thanks for the offer of help silent Scone. It hasn't ever got as far as Asus because overclockers didn't think they would even accept it despite the wear on the screws being very unlikely to be the cause. I tried to contact Asus to ask what their opinion of effective wear and tear was but they just pointed back to the retailer it was bought from. If i could get a straight answer over whether there are traces passing through the area or that they will accept the rma anyway that would be helpful.
 
Currently in talks with overclockers, basically Asus will refuse it and seem to be refusing a lot at the moment putting overclockers at a loss. I cant just accept my £180~ motherboard is a paperweight due to dodgy warranty from asus caused by them cheaping out on solder :/ Will keep trying though
 
Overclockers have offered to let me return it and then they will send it to asus but are pretty sure it will be returned and posting these things isn't cheap. Unfortunately wasn't bought on a credit card , but yes im rather appalled with asus warranty and lack of warning as well :(
 
kedge said:
You purchased this board, screwed it down to your case and it was working fine for 8 months and then one day it would not work, you then tested all the components to make sure the fault was not elsewhere. So what you're saying is that asus won't test the board because of the user damage around the screw holes?
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Yeah out of the blue the board would no longer post, unscrewed it from the case ran multiple tests to confirm it was motherboard as it still wouldn't post outside case etc with 1 stick of ram etc. So contacted overclockers paid the £8 for postage expecting a replacement, got an email saying asus would reject this due to user damage along with some pictures and that they had sent it back to me. Have had to buy a new motherboard since and everything's working perfectly but now im stuck in the situation of trying to get asus to honor the warranty or prove that the wearing of the paint was what caused the board to fail and that it wasn't shoddy design :/ End of the day even if i get the motherboard back fixed Ive already been forced to buy a new one.
 
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