Warning to Amazon customers!

Nodiggidy123 · 24 Jun 2009 at 22:35

just checked my bank balance today to find that Amazon have taken £47.97 from my bank for the prime service.

turns out the free trial automatically subscribes you to this premium service and then charges you as soon as the free period ends.

anyway i got it sorted but just a heads up for the rest of u guys as im sure im not the only one who has got caught out.

Raymond Lin · 24 Jun 2009 at 22:36

erm...it says so clearly when you sign up...

Burnsy2023 · 24 Jun 2009 at 22:36

Indeed, its also standard for most subscriptions of this type. It's the whole point of the free trial.

decmatt · 24 Jun 2009 at 22:37

What free trial dont you cancel?

Viper² · 24 Jun 2009 at 22:37

Erm.. what did you expect from a 'trial' ?

ash_scotland88 · 24 Jun 2009 at 22:37

I'm sure it was in the print thingy. Ive got in mind I signed up then unsubscribed a month or so later. Anyway I can check my rainforest acount online to see if they list it?

Werewolf · 24 Jun 2009 at 22:38

Raymond Lin said:
erm...it says so clearly when you sign up...

Yup, it's pretty clear and states as such, that if you sign up for the prime trial and don't cancel it'll charge you.

Nodiggidy123 · 24 Jun 2009 at 22:39

perhaps misled was the wrong word.

just dont forget to cancel it! i thought i had but obviously not!

still, lesson learnt.

d3moliti0n · 24 Jun 2009 at 22:40

Which is why you are supposed to cancel it as soon as you subscribe for the free trial. You still get your free month and they don't charge you.

ash_scotland88 · 24 Jun 2009 at 22:41

aye, ive cancelled mine, You can check online.

Arjun806 · 24 Jun 2009 at 22:42

There was an option for it not to automatically pay for the subscription anyway

Sinny · 24 Jun 2009 at 22:43

I never sign up to any trials that I know that I'll want to cancel after it ends. I'd play hell at loosing £50 on a service I'd only use now and again.

GoatBotherer · 24 Jun 2009 at 22:44

I signed up at christmas to get free deliverys and I forgot to cancel. They give you a refund no problem if you haven't used the service after your trial has ended.

Nodiggidy123 · 24 Jun 2009 at 22:47

its my fault i should have read the t&c's more thoroughly but then again i thought i had cancelled it.

still in all fairness they were great about it. and gave me a refund straight away.

perhaps a warning email would have been helpful though.

Logsi · 24 Jun 2009 at 22:50

Yep, happened to me. Meant to cancel but forgot. Amazon are good though as getting the money back was only a few clicks!

DB_SamX · 24 Jun 2009 at 23:14

Signed up for it today...it was clearly marked that it would charge the amount unless cancelled. Same for most trials.

WHAT!!! · 24 Jun 2009 at 23:27

I used this christmas time and remember it stating you had to cancel before the trail ends to stop the subscription going through.

I used the free trail to get all my christmas presents with free next day delivery

MrMoonX · 25 Jun 2009 at 06:51

its pretty obvious you have to cancel it, i think that they are pretty up front on the prime trial

bledd · 25 Jun 2009 at 07:13

ban tbh

for being a noob, and for posting a competitor

uber soldat · 25 Jun 2009 at 09:11

One born every second