Warranty/Refund

[opstrat]

Hello all

I am looking for some advice.

I have a set of logitech g930 wirless headset which are a warranty replacement and have now broke in the same place.

I have just over a years warranty left on them.

I have emaild logitech and asked for a refund as i do not want to keep replacing them untill the warranty runs out. this was thair response.

Thank you for contacting Logitech's Customer Care.

I am very sorry to hear that you are experiencing difficulties with your Wireless Gaming Headset G930 . At the same time, I would like to assure you I will do my best to assist you with your concern.

With regards to your refund request, all returns must be made within 14 calendar days (this excludes warranty cases) from the day the goods were delivered.

Unfortunately, in your case Logitech can not proceed with a refund but I will be happy to provide you with assistance to process a warranty claim.

This is the terms of use
http://www.logitech.com/en-gb/footer/terms-of-use?id=3101&wt.mc_id=usym_redirect_/warranty

Am i entitled to a refund?

thanks

 

[lurkio]

nope

 

[Greg]

No, you are entitled to a repair under their warranty. By them providing a replacement is above and beyond their legal requirement.

 

[~Divine~Wind~]

Under SoGA you are entitled to a refund/exchange/repair (iirc) but you cannot choose which. Which part of them has broken again?

 

[opstrat]

its the part between the earcup and the headband, that houses the post that the earcup swivels on, the plastic backing has cracked away from the screws and now the earcup dangles on its wire.