Warrenty Question

decmatt · 24 Nov 2009 at 16:36

Hi

I purchased a bag in Dec 07, and the bag fell apart and was replaced in Sept 08. I only use this bag for holidays, so is used a couple of times a year. The bag has broken again (ie at seams, wheel falling off), the manufacture is saying tough look but your not replacing it. Have I got any rights regards to this? I'm guessing not.

Cheers

JBuk · 24 Nov 2009 at 16:47

You will need to take it up with the retailer

decmatt · 24 Nov 2009 at 16:49

I am doing, its a manufacture/retailer company, there telling me to go away basically

Gilly · 24 Nov 2009 at 16:49

You could right a letter, but I think you mite be best getting someone to proof read it.

I doubt you'll get anything if you've already contacted the manufacturer and had the brush-off.

Rotty · 24 Nov 2009 at 18:44

Gilly said:
You could right a letter, but I think you mite be best getting someone to proof read it.
.

namnoc · 24 Nov 2009 at 21:11

Write the CEO a letter stating that you have only used it twice and it has broken twice and is therefore clearly unfit for purpose. Politely ask for a refund or say you will take matters further.

Nymins · 24 Nov 2009 at 21:45

How long is the warranty on it? I'd guess it was just 1 year no?

decmatt · 25 Nov 2009 at 00:17

It doesnt seem to state on the website, the company seems like a one man band. It's a small sports company, that makes and sells its own bags. I have tried email and phone call, both of which the company just reject and say no. I recall reading something about EU law regarding 'Fit For Purpose', does anyone know anything further about this? As even if it is indeed a one year warrenty, this does not seem much for a large holdall bag.

Rotty · 25 Nov 2009 at 00:21

fit for purpose is subjective

if it was a 25 quid bag then you have probably have had fair use from it ( in terms of time, the how many times used would be impossible to prove )

if it was 300 quid then you can rightly expect better quality and it may well not be fit for purpose

mattheman · 25 Nov 2009 at 00:23

Nymins said:
How long is the warranty on it? I'd guess it was just 1 year no?

2 years its european law.

edscdk · 25 Nov 2009 at 09:04

mattheman said:
2 years its european law.

Has anyone tried to get their warranty extended because of this.. and what success have you had??

I speak to loads of people who's laptops have failed after a year and a bit...

ColdAsIce · 25 Nov 2009 at 09:19

Your best buying really cheap luggage and expect it to fail after one or two holidays as the cases get thrown around and take a lot of impact hits. Most expensive cases have no better way of protecting the case than the cheaper models.