WD Advanced RMA Replacement

My experience is mixed.

Had a recertified drive very quickly and promptly returned mine in the box the replacement came in. Got a bit worried after a few weeks that they still hadn't received my faulty drive. Had to scan in proof of sending and the proof of receipt until they eventually found it.

However, that said my mate works for a pc shop and returns a lot and he's had no trouble at all.
 
RJC said:
Brilliant.

I think the turn-around was 10 days ~
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What's this about customs in the RMA pre-mailer?

Customs Information
In-warranty replacement product. Referenced value is shown for customs purposes only. No charge to customer.
Please sign, date, and return with drive.

I declare all information contained in this invoice to be true and correct.

______________________________
Signature
_________________
Date
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Would I need to put customs info in the package?
 
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