WD drive failing 3 days after warranty expiry

chrcoluk

chrcoluk

chrcoluk

Soldato
Joined
27 Feb 2015
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when it rains it pours I guess, I never had so many component issues close together before.

I dont know if this is related to the SATA port(s) problem on my board, but I had crystaldiskinfo left open from checking my nvme drive temp, and noticed one of my spindles was yellow, and it has the following.

1 current pending sector count (this is what has made the app show a warning)
37 read error rate

This is my backup drive, and I did notice earlier at the end of a backup the hdd mysteriously stayed 100% active without any files been read/written for a while but then eventually went idle so forgot about it.

My pc is normally on 24/7 which I expect minimises issues, but recently due to hardware swapouts etc. I have had a unusually high amount of power cycles.

Warranty expired on 22 sept 2019.
 
Yeah thats what I hate about manufacturer warranties the tendency to send a refurb.

I will try anyway, drive is out the system now and replaced with a new drive.
 
For me its not knowing the operational history of a refurb and that refurb's are probably repaired previously broken units, and a repaired unit I feel is more likely to break than a new unit. Do they replace all wear and tear parts on refurb hdd's?

On my samsung RMA, their QC was proven a joke :p of course that doesnt give an indication of WD's QC :p
 
If they cannot improve MTBF, the PC sector needs to move to more lower capacity drives model vs less higher capacity drives. As with large drives you have a reasonable chance of failure when rebuilding the raid array. Spindles have simply got too big. Obviously space is an issue so this would entail 2.5inch becoming the defacto size, and cases been designed with native 2.5inch bays as well so more can fit and finally boards having more SATA ports.

But of course we moving in a direction where sata ports are going to go down not up so my solution is never going to happen. Which means just hoping consumer drives get higher MTBF ratings.

On the failed drive, only one file was unreadable when I backed it up and it was a backup image file. So nothing bad happened with data loss thankfully. The drive was mostly used for backups but it did have some media on there as well which wasnt backed up prior to the issue.
 
turns out I am good on the warranty.

The warranty shown is if you have no proof of purchase so they use the manufacturer date, I brought both drives from ocuk on 30 nov 2016, and they using that date instead.

Also to kmetek, yeah 100% RMA that drive. Back it up ASAP.

download their dlgdiag and run tests, they will likely ask you to if you havent, mine fails the short test.

WD communication is clearly a level up from samsung I noticed.
 
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