WD USB HDD Elements 2621 - no medium

Piotr Bujakowski · 14 Jul 2022 at 21:52

Good day.

I have a problem with WD Elements 2621
Is not mounted.
Information only no medium.
I dont know what happed.
That device have under 3 years.
Please information how fix that.

Thanks.

Piotr Bujakowski · 15 Jul 2022 at 09:54

/dev/disk/by-id/usb-WD_Elements_2621_57583832454130415945334D-0:0 /mnt/usb-WD_Elements_2621_57583832454130415945334D-0:0 auto nosuid,nodev,nofail,x-gvfs-show 0 0

Piotr Bujakowski · 15 Jul 2022 at 22:28

Dear Piotr Bujakowski,

Thank you for contacting Western Digital Customer Service and Support. My name is Rick J.

I understand you are facing issues with the WD Elements drive while using on Linux.

Based on your concern, please allow me to inform you that Western Digital have tested the drives on Mac and Windows operating system. We have not tested the drives on Linux operating systems. I would suggest you to please connect the drive to a Windows and Mac computer and try to access the drive.

If you have any further questions, please reply to this email and we will be happy to assist you further.

Sincerely,
Rick J
Western Digital Customer Service and Support

Piotr Bujakowski · 20 Jul 2022 at 16:39

Dont see that disk.
sudo lsblk -f; cat /etc/fstab

Piotr Bujakowski · 20 Jul 2022 at 21:33

[ 2209.851431] usb 4-5.2: new SuperSpeed USB device number 3 using xhci_hcd
[ 2209.876449] usb 4-5.2: New USB device found, idVendor=1058, idProduct=2621, bcdDevice=10.26
[ 2209.876458] usb 4-5.2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 2209.876461] usb 4-5.2: Product: Elements 2621
[ 2209.876464] usb 4-5.2: Manufacturer: Western Digital
[ 2209.876466] usb 4-5.2: SerialNumber: 57583832454130415945334D
[ 2209.930826] usb-storage 4-5.2:1.0: USB Mass Storage device detected
[ 2209.931148] scsi host6: usb-storage 4-5.2:1.0
[ 2209.931254] usbcore: registered new interface driver usb-storage
[ 2209.933684] usbcore: registered new interface driver uas
[ 2210.943908] scsi 6:0:0:0: Direct-Access WD Elements 2621 1026 PQ: 0 ANSI: 6
[ 2210.944455] sd 6:0:0:0: Attached scsi generic sg2 type 0
[ 2210.945639] sd 6:0:0:0: [sdb] Spinning up disk...
[ 2211.971377] .

Piotr Bujakowski · 20 Jul 2022 at 21:33

sudo hdparm -I /dev/sdd
/dev/sdd: No such file or directory

Piotr Bujakowski · 20 Jul 2022 at 21:42

How fix that?

Piotr Bujakowski · 22 Jul 2022 at 11:25

OK, but how fix that?

Piotr Bujakowski · 23 Jul 2022 at 13:08

/dev/sdb: No such file or directory

Piotr Bujakowski · 23 Jul 2022 at 16:27

[ 2880.571386] sd 6:0:0:0: [sdb] tag#0 timing out command, waited 30s
[ 2880.641272] usb 4-5.2: USB disconnect, device number 3
[ 2889.395092] usb 4-5.1: new SuperSpeed USB device number 4 using xhci_hcd
[ 2889.420041] usb 4-5.1: New USB device found, idVendor=1058, idProduct=2621, bcdDevice=10.26
[ 2889.420049] usb 4-5.1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 2889.420053] usb 4-5.1: Product: Elements 2621
[ 2889.420055] usb 4-5.1: Manufacturer: Western Digital
[ 2889.420057] usb 4-5.1: SerialNumber: 57583832454130415945334D
[ 2889.423667] usb-storage 4-5.1:1.0: USB Mass Storage device detected
[ 2889.423939] scsi host6: usb-storage 4-5.1:1.0
[ 2890.447344] scsi 6:0:0:0: Direct-Access WD Elements 2621 1026 PQ: 0 ANSI: 6
[ 2890.447630] sd 6:0:0:0: Attached scsi generic sg2 type 0
[ 2890.448715] sd 6:0:0:0: [sdb] Spinning up disk...
[ 2891.471000] ...not responding...