Web slow/connection fast?

[oli356]

Morning,

Over the last week my internet has been very 'slow'. I have noticed my IP address change and now when I do a speedtest it decides to run on a server up north.

The speeds from that server are slow, when I do a test from a local server they are fine (95mb down, 40ms ping..)
When I download from newsgroups, the speed is also fine.

My problem is that loading web pages is VERY slow, youtube videos aren't even buffering at the lowest quality. What could be the cause of this? The problem is on all computers in the house.

 

[Nocky24]

Have you tried changing your dns settings? Opendns or google public dns are good ones to try.

 

[oli356]

Thought of that and changed my desktop to Opendns, no luck

 

[Nocky24]

Have you tried flushing the dns cache and using safe mode? Might also be worth doing a trace route to some of the sites you're having issues with and temporarily disabling the firewall on your router.

 

[oli356]

Flushed the cache and seems no different, not tried using safemode - though considering it's on my phone, my iPad, my laptop and my desktop I can't see it being a problem with the computer itself.

This is odd though:

C:\Users\Oli>ping overclockers.co.uk

Pinging overclockers.co.uk [91.151.218.10] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Though I am on the website. Edit: I guess they deny ICMP?

Tracing route to forums.overclockers.co.uk [91.151.218.11]
over a maximum of 30 hops:

  1     *        *       85 ms  10.153.156.1
  2    10 ms     *        *     winn-core-1a-ae1-1051.network.virginmedia.net [6
2.253.121.245]
  3    23 ms    29 ms     7 ms  winn-core-2a-ae2-0.network.virginmedia.net [62.2
53.184.113]
  4    16 ms    10 ms    11 ms  brnt-bb-1c-ae2-0.network.virginmedia.net [62.253
.96.169]
  5    71 ms     *        8 ms  brnt-bb-1b-ae7-0.network.virginmedia.net [62.253
.174.33]
  6    67 ms    46 ms    57 ms  glfd-bb-1a-ae1-0.network.virginmedia.net [212.43
.163.89]
  7    51 ms    31 ms    35 ms  213.152.245.49
  8     *       51 ms    37 ms  ge-2-2-0.mpr1.ams1.nl.above.net.24.125.64.in-add
r.arpa [64.125.24.213]
  9   318 ms   133 ms     *     xe-5-0-0.mpr1.lhr2.uk.above.net [64.125.24.77]
 10     *       75 ms   101 ms  xe-2-0-0.mpr2.lhr3.uk.above.net [64.125.28.93]
 11    29 ms    47 ms    29 ms  gi1.abv.tcrb.sov.serverstream.net [213.152.245.1
32]
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
....

My tracert to ebay:

C:\Users\Oli>tracert www.ebay.co.uk

Tracing route to www.intl.ebay.com [66.135.200.162]
over a maximum of 30 hops:

  1   122 ms     *       52 ms  10.153.156.1
  2   125 ms     *       12 ms  winn-core-1b-ae1-1050.network.virginmedia.net [6
2.253.123.213]
  3    48 ms    10 ms    34 ms  winn-core-2b-ae2-0.network.virginmedia.net [213.
105.175.33]
  4    95 ms     *        *     brhm-bb-1c-ae2-0.network.virginmedia.net [62.253
.96.173]
  5    12 ms    63 ms     *     brhm-bb-1a-ae11-0.network.virginmedia.net [62.25
3.174.97]
  6   119 ms     *       27 ms  0.ae1.mpr1.lhr1.uk.above.net [213.161.65.149]
  7     *       27 ms   157 ms  xe-7-2-0.mpr2.lhr3.uk.above.net [64.125.28.97]
  8     *      186 ms    61 ms  64.125.24.121.available.above.net [64.125.24.121
]
  9   199 ms   174 ms     *     ge-3-3-0.mpr1.la5.us.above.net [64.125.26.37]
 10     *        *        *     Request timed out.
 11   128 ms    94 ms   154 ms  above-qwest.lga5.us.above.net [64.125.13.246]
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out

 

[Nocky24]

snip

I'd be tempted to set up a quality monitor and just check it over the next few days. You'll have a better idea if it's a network issue or not then:

http://www.thinkbroadband.com/ping

 

[bremen1874]

I've had problems over the last week as well. Especially noticeable when visiting OcUK’s website and this forum. Most other sites I’ve tried are okay.

Bandwidth, ping and DNS resolution times are all as normal.

I’m having similar problems connecting via 3G from my phone as well so I’m assuming there’s problem out there somewhere.

It has seemed to be much better today.

 

[oli356]

That doesn't look too good :S? I have no idea how these work though!

 

[KIA]

That doesn't look too good :S? I have no idea how these work though!

You need to enable ping response in the superhub webui.

 

[oli356]

Ahh thanks. Seems to be working now.

 

[ChrisD.]

It's your ISP.

/thread.

 

[oli356]

Haha. Had a virgin media forum support person say they checked the modem and area and everything looks OK. Asked for trace routes and pings to bbc site.

First ping, 3/4 failed. Second 1/4 failed.
I just can't understand why when I download everything is full speed. Hopefully it improves over next few days!

 

[ChrisD.]

Try restarting your superhub and see if it grabs the same IP as before. More than likely it'll be on a different and less busy network segment.

 

[KIA]

Try restarting your superhub and see if it grabs the same IP as before. More than likely it'll be on a different and less busy network segment.

Indeed.

You'll need to update the BQM.

 

[oli356]

I restarted it but I'm sure it picked up the same IP. Reset the graph anyway.

 

[KIA]

We'll see what it's like at peak time.

 

[ChrisD.]

It may be an idea to use the share link so your WAN IP isn't shown on the graph.

 

[oli356]

I named it that - couldn't be bothered to call it anything else. Out all day do will see what it's like when I'm home!

 

[KIA]

Ouch. Very unacceptable. Jump ship to Sky Fibre.

 

[oli356]

Not even got a BT line at the house. Surely there are problems with every provider anyway! Just got home, doesn't seem too bad so far.