Website service/support agreements

[Felix]

I am after any advise on this matter. Do any of you offer it and if so, what do you include in the service and for how much.

Thanks.

 

[furnace]

We're not allowed to offer it - against the forum rules!

But most companies will offer this, anything from £35/hour pay-as-you-go or quotes on a per-job basis. If they're charging less than that, they're probably new to the business or are freelance students But if you go with a company rather than freelance, you've got an office of people waiting at the end of the phone, rather than relying on a single persons availability.

Before you call that expensive, a web developer can get a lot of maintenance done in an hour. But even if something takes less than an hour, it wouldn't really be worth the company charging you less than an hours fee. I should expect the same applies for freelances and even students, too!

 

[Felix]

Sorry, just to make myself clear, I am not looking for someone to do work.

I am just wondering what people charged for an annual contract for a support/service agreement on a website. The theoretical site is done and is running its just a case of a company being there to make sure it runs eg provide hosting, backups, email maintenance, bug fixes etc