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Weird 6900XT issue

DustyMiller

DustyMiller

DustyMiller

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18 Oct 2002
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Swindon
I have an issue with my 6900XT when playing games or watching YouTube, that my whole computer stutters and freezes. I also get Radeon Driver stops responding and crashes errors at random. When using the Radeon overlay I can see that despite the GPU running at high clocks, the power draw is very low, sub 50w's and it keeps fluctuating, and when it stabilizes its back up to 250w+. When it occurs its the whole computer including the sound stutters the mouse cursor is slow - its really random. I can have the issue, and restart the PC and the issue goes away, but it will always re-occur. I an be playing a game and run fine, exit the game, and restart it and its crap. sometime it will settle after a minute or two, sometime it needs a restart.

I've tried different AMD drivers, completely removed the AMD software and just run the base MS supplied driver. Power supply is a Corsair HX1000i with a Radeon 5800x CPU. I've rebuilt the PC, tried different chipset drivers, installed Ryzen Master, re-run curve optimiser, remove Ryzen Master.

Anyone experienced similar issue or have any clues ?
 
I had similar on a 6700xt a while back.
Chipset drivers solved it but I see you have tried that.

Have you tried the Radeon pro drivers?
 
Try disabling MPO, that solved a similar issue for me, at least with regards to YouTube videos:

https://www.nvidia.com/en-us/geforc...ltiplane-overlay-is-causing-graphical-corrup/

Failing that, try disabling hardware acceleration in your browser. This stopped the crashes for me until I discovered the MPO issue, after applying that I was able to enable hardware acceleration again without issue.

I didn't have the behaviour for a long time but it seemed to start with a Windows update (how typical!).

I doubt it would solve any problem with games, but it may be worth a shot.
 
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Have tried disabling Windows fast startup?

Edit - Also i've heard of the TPM (or fTPM if you're AMD) causing issues with stuttering. Turn it off.
 
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I’d also try updating to the latest bios. Download latest gpu driver. Disconnect network / Wi-Fi and install driver using factory reset option. Windows update is know to bugger things up on both AMD and nvidia installs. Also uninstall any unnecessary programs and do an antivirus sweep to make sure it’s not malware causing your problem.
 
I'd probably run memtest+, prime 95 (fans at 100%) and possibly Heaven to test RAM, CPU & GPU and if no errors found (even if you have the same issue) I'd try a new PSU.

That the radeon driver stops respoding makes me think it's something going on with the GPU but I wonder if a failing PSU could cause this. Process of elimination will help narrow it down.
 
Have you got single pcie power cables connected to the gpu with no daisy chaining. Turn off all over clocks as well. Also check your temps with hardware info
 
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Did you have the problem before you put the card in. If you put your previous card in do you have the same problem. I would download furmark and see if you can get it to crash. If it’s a repeatable crash RMA the card
 
In that case. Run furmark as I said above and see what happens. 20 minutes should be enough. Report back
 
TheOtherOption said:
Doubt it's the PSU as I've a Corsair 750w 80+ gold PSU and it's running the x3d version of your CPU and a 7900xtx without issues.

Is yours gold or higher rated?
Click to expand...
The PSU was mentioned due to the slight chance it was failing (capacitors), not that it wasn't up to the job. I'd only start looking at that if everything else passed stress tests (GPU/CPU/RAM).
 
Fur mark with no errors hmmmm. That would mean to me your card is ok and something else is causing your problem. Do you have a spare SSD. I would be tempted to do a clean O/S install and see what happens. If the problems persist then it’s RAM testing with memtest86 and or cpu testing.
 
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