Weird new issue

Have you checked your voltages? If It's
happening at idle and the memory is testing good, it might not be getting enough juice.
It was showing 1.344V on the DRAM voltage, so I have changed that to 1.350V, is that common for it to be slightly under?
Originally, I wasn't sure if this was infact 1.350V, but the sensor/reading was lying ever so slightly?
 
Update.
First of all, thank you to everyone that chipped in :) That was nice of you!

I think it's fixed :)
After messing around with XYZ, the TLDR is, I just wasn't trusting with it, so I did a clean reformat, and also chose to reflash the BIOS, to the existing one (as that's all there is) - now it was a BETA BIOS, due to the aforementioned security fixes, so I have to keep it on that.
XMP enabled, everything is setup how it was, bulletproof - the BIOS in the past has decided to be strange when I keep fiddling with it (I had recently changed my PWM %'s a few times tweaking the noise/temps), so I think it was just throwing a tantrum :P
I don't think it was a hardware issue with the cabling, but I did reseat everything multiple times, and managed to tidy up the cables and route them a bit better - so at least I got something out of it :)

Thank you again so your help, I'm glad that my ram wasn't duff, and nothing needed replacing - considering it's all brand new bar the ram, which I'd tested many times and again when this occurred. Nothing beats fixing something for free :D
 
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Holy thread update:

Guess what, it was the PSU!
It decided to start doing what it did before, and randomly restart when it was either idle or doing barely anything...
I then borrowed a mates PSU, and it didn't happen again!

All that time wasted playing around with different BIOS, and memtesting the ram, and reseating cables etc! Not what you expect from a 80+ Platinum PSU that's less than 2 years old!

RMA'ed it, and I have exchanged it for a rather nice 1200W ATX 3.1 fully modular :) Which should arrive by Monday :D

Just thought I'd let people know, as this may help someone in the future :)
 
Great result!

It's rather unusual for a PSU to die in less than two years. You must've been boring it to death with all of that idle usage! ;)
 
What PSU was the broken one, just out of interest?
SF750 80+ Platinum, barely used, I have it in the lounge next to the retro games consoles, the rest of the time I use a Mac Studio in my office.

From what I red, it's claimed to be the best of it's time, by the SFF community - yet when I googled my specific issue, Corsair themselves had even released a statement regarding this issue back in 2020 - claiming it only affected a certain batch, but was globally affected - well, clearly not if it's been happening to me 5 years later, for months randomly when it feels like playing up, and it was brand new when I bought it not long ago!

I do wonder if they shipped me one of X affected PSU's that they had left over in the warehouse? As it's now discontinued.

I had red horror stories regarding their PSU's in the past, but thought, well it's the top end model they offer for the SFX, so surely it must be good if the SFF fanboys regard it as 'the goat' of it's time?

I definitely will not be taking that risk again from them. It could have damaged my components, and I have planned to upgrade soon, so imagine the hassle that would have caused adding new hardware to the mix when still chasing this issue! And the possible major damage it might have caused?

This is the third time I've had a recent issue with their products, so never again on that basis - I get that they don't make X product, depending on what it is, but I've had 3 different product types have issues this year alone. What a shame, I have been buying their products for 20+ years... It does make you wonder, when you had X issue, in the past, was it one of their products causing to it - back then we didn't have the tools we do to diagnose it.

I'm very lucky my friend kindly risked and lent me a PSU to try for a few days.
 
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Great result!

It's rather unusual for a PSU to die in less than two years. You must've been boring it to death with all of that idle usage! ;)
The stupid thing is, it just sits in the lounge downstairs, next to the Megadrive, SNES, etc, and is rarely used. So yeah, I guess it was bored to death :cry:

I fire it up every now and again to stream things on Netflix and Youtube in 4K, but that's about it :(

Pretty pathetic really, imagine if that was my main PC! Or had a 5090+9800X3D in etc, risking it's components, and frying them!

I'm lucky that I use a Mac Studio in my office!
 
Corsair seem to be on a bit of a rough patch. I've been seeing crazy amount of RX and RXi newer, post 2020 models refurbished, meaning there are some underlying QC issues or design faults that make them go back. At least their warranty is solid.
 
Corsair seem to be on a bit of a rough patch. I've been seeing crazy amount of RX and RXi newer, post 2020 models refurbished, meaning there are some underlying QC issues or design faults that make them go back. At least their warranty is solid.
So it would seem.
Ha, I beg to differ, they were trying to get my supplier to offer me some loud lesser model as a replacement. I pretty much told them to **** off, and that I wanted a like for like, just like I was reassured when buying, specifically inquiring about the warranty process, considering this was now discontinued, I certainly wasn't whiling to take a £60-80 hit on a lesser model!
Won't be wasting my time with them again, unless it's ram, maybe. But I've had issues with that in the past, despite them claiming it's 'lifetime' warranty...
You live and you learn I guess!
 
That's interesting, I never heard of this happen so far - the usual was that they'd upgrad you, especially if it was no longer manufactured and no stock of refurbished available their end.
Im guessing you wend directly to Corsair right? They never involved the supplier in my case.
 
That's interesting, I never heard of this happen so far - the usual was that they'd upgrad you, especially if it was no longer manufactured and no stock of refurbished available their end.
Im guessing you wend directly to Corsair right? They never involved the supplier in my case.
Not to break the 'rules' of mentioning other suppliers, but TLDR, they tried to argue the toss. And I eventually won, rightly so, and picked another brand.
A said rival competitor supplier, claims that that they are Corsair UK, distributor wise... So it makes you wonder, what's reality and what's smoke and mirrors. That's all I'll say, out of respect for OCUK, as I've had no problems with them, so far.
Put it this way, if you were buying something rather expensive, say a GPU from Nvidia, at this point, you'd be quite worried, if you were about to buy a 5090/6090, wouldn't you, warranty wise! Given the 12VHPWR issues... So it doesn't inspire confidence regarding warranty, despite the price difference of X product, does it.
 
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Corsair themselves had even released a statement regarding this issue back in 2020 - claiming it only affected a certain batch, but was globally affected - well, clearly not if it's been happening to me 5 years later, for months randomly when it feels like playing up, and it was brand new when I bought it not long ago!

I do wonder if they shipped me one of X affected PSU's that they had left over in the warehouse? As it's now discontinued.
It could be. Old parts definitely do end up in the chain a lot. I got some RAM a few months ago (not Corsair) and was shocked to find it had been manufactured in the weeks prior :D

I remember when Seasonic had the issue with their Focus Plus and those models were still getting purchased and reported on forums several years later, even though they'd been replaced.

A said rival competitor supplier, claims that that they are Corsair UK, distributor wise...
Oh, the one that almost exclusively sells their stuff in some categories? I did wonder about the nature of their relationship.

This is the third time I've had a recent issue with their products, so never again on that basis - I get that they don't make X product, depending on what it is, but I've had 3 different product types have issues this year alone. What a shame, I have been buying their products for 20+ years... It does make you wonder, when you had X issue, in the past, was it one of their products causing to it - back then we didn't have the tools we do to diagnose it.
Yeah, they're not the same company they were. Their reputation was built on great support and quality, I can remember a time they had active and very knowledgeable and helpful reps on almost every hardware forum. But then again, what company IS still the same? Cutbacks happening everywhere.

I've also heard a fair few negative comments about their recent PSUs and memories, but since I assume they sell far more than most, it hasn't influenced my specs.
 
It could be. Old parts definitely do end up in the chain a lot. I got some RAM a few months ago (not Corsair) and was shocked to find it had been manufactured in the weeks prior :D

I remember when Seasonic had the issue with their Focus Plus and those models were still getting purchased and reported on forums several years later, even though they'd been replaced.

Oh, the one that almost exclusively sells their stuff in some categories? I did wonder about the nature of their relationship.

Yeah, they're not the same company they were. Their reputation was built on great support and quality, I can remember a time they had active and very knowledgeable and helpful reps on almost every hardware forum. But then again, what company IS still the same? Cutbacks happening everywhere.

I've also heard a fair few negative comments about their recent PSUs and memories, but since I assume they sell far more than most, it hasn't influenced my specs.

Thanks for your insight mate :)

Yeah, they literally used the words "when you RMA a product, it comes to us, we are Corsair UK"... So take from that what you will!

I think it's just like every industry now, a greed based cash grab, chancing their luck, hoping they don't have to honour warranties, and jumping through loopholes with warranties, when/IF they do have to!

It's safe to say, I got away 'lucky' that it didn't damage my hardware, that could or couldn't be at X time, out of warranty itself, thus, extra risk, I'm not whiling to take a chance on again, especially not after the planned future upgrade, **** that!
And that's as politely and graciously as I'll put it :D :P

My money will never go to them again, as aforementioned, this is the third time, this year, they've screwed me over with different components, all of which are made by different people, so yeah, they can go **** themselves, as far as I'm concerned, it's just another greedy brand that slaps their name on stuff they don't even make, with no care for brand loyalty, even if it's since they began (in my case) so they won't have my money again!
It's very obvious all the hype, is sponsored/backhanded, now. I definitely see the wood through the trees!

Oh, by the way, they tried to force me to accept a 'pro-rata' based refund, versus the 'like for like' replacement, based on my 'usage'... Nice huh? I said, what are you talking about? It's already a 7 year warranty despite being a 80+ Platinum 'high end/best of the best model'? When others offer 10 year warranty, and it's not even 2 years old?

After over half an hour of proving myself, qouting the Corsair official website's acknowledgement of this issue years ago - to be told 'but that was in 2020' - to which I replied "well it obviously hasn't been fixed? HOW do I know, that they haven't sent me and old stock product that was affected, it isn't up to ME to prove this, is it! If it has failed, regardless that isn't my fault, is it!"

They really did push for me to accept **** all in return based on a refund 'pro-rata' - no thanks!

Then pushed said ******* lower model, NOPE!

It rightly makes me so angry, if this was my only PC, and I didn't have the Mac Studio in my office, imagine the hassle it would have caused my business? Imagine if it was powering our server, etc etc, just not acceptable based on the quite frankly pathetic 'customer service' or lack there of, I've 'received'. No thank you!

It reminds me, of those dodgy takeaways, you read about in the local papers, that frequently give people food poisoning, but it's fine 'cause 'sometimes' we don't! **** off? Excuse my language, but I'm not having that? I expected more from a brand such as this? That's something that you'd expect from some random Chinese con artist on ebay, or Curry's/Comet, after ripping you off, from 'The Tech Guys' :cry: department.

Either way, I hope this helps someone. It saddens me, that a brand that I trusted for 20+ years, is now, to put it lightly, a greedy bunch of scumbags, with zero care about repeat business.
 
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Yeah, they literally used the words "when you RMA a product, it comes to us, we are Corsair UK"... So take from that what you will!

I think it's just like every industry now, a greed based cash grab, chancing their luck, hoping they don't have to honour warranties, and jumping through loopholes with warranties, when/IF they do have to!
Interesting. Funnily enough (if we're referring to the same company), they also built their reputation on great support, but I've heard so many negative stories in the last few years about how they handle RMA/warranty.

Hard to know what brand (if any) you actually can trust and even if they make good, might have to ship it to Taiwan first :o

It's safe to say, I got away 'lucky' that it didn't damage my hardware, that could or couldn't be at X time, out of warranty itself, thus, extra risk, I'm not whiling to take a chance on again, especially not after the planned future upgrade, **** that!
And that's as politely and graciously as I'll put it :D :P
Fair enough. At least, I haven't heard any horror stories about their PSUs killing things, most of the reports I've seen are just about early/unexpected deaths.

Personally, I think their best/most reliable line was the early Seasonic HX ones, a lot of those still working fine many years later, but I know they weren't 100% reliable either.

It's very obvious all the hype, is sponsored/backhanded, now. I definitely see the wood through the trees!
It doesn't even have to be deliberate. Having a good relationship with forums and reviewers automatically gets a lot of press and their brand still has a strong presence over several decades of good work.

Personally, I stopped being interested in their PSUs when they introduced some poor low-end stuff, like their VS line. Just slap a Corsair badge on it and everybody thought they had got something quality. I still see that on places like reddit to this day "just get a Corsair PSU, they're great". Hmm, short memories, I guess.
 
Interesting. Funnily enough (if we're referring to the same company), they also built their reputation on great support, but I've heard so many negative stories in the last few years about how they handle RMA/warranty.

Hard to know what brand (if any) you actually can trust and even if they make good, might have to ship it to Taiwan first :o


Fair enough. At least, I haven't heard any horror stories about their PSUs killing things, most of the reports I've seen are just about early/unexpected deaths.

Personally, I think their best/most reliable line was the early Seasonic HX ones, a lot of those still working fine many years later, but I know they weren't 100% reliable either.


It doesn't even have to be deliberate. Having a good relationship with forums and reviewers automatically gets a lot of press and their brand still has a strong presence over several decades of good work.

Personally, I stopped being interested in their PSUs when they introduced some poor low-end stuff, like their VS line. Just slap a Corsair badge on it and everybody thought they had got something quality. I still see that on places like reddit to this day "just get a Corsair PSU, they're great". Hmm, short memories, I guess.

Sorry mate, I've just edited my post to provide a better context at the same time you replied - sods law :), edit your reply once you've red the updated information. Then I'll reply :)
Sorry about that, I held back a fair bit at first, but thought, why should I? I've basically been majorly scammed at this point.
Thanks for your genuine support, and understanding, it means a lot, versus a biased 'but it's X brand, they're amazing' blindsided fanboy'ism's!
 
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Oh, by the way, they tried to force me to accept a 'pro-rata' based refund, versus the 'like for like' replacement, based on my 'usage'... Nice huh? I said, what are you talking about? It's already a 7 year warranty despite being a 80+ Platinum 'high end/best of the best model'? When others offer 10 year warranty, and it's not even 2 years old?

After over half an hour of proving myself, qouting the Corsair official website's acknowledgement of this issue years ago - to be told 'but that was in 2020' - to which I replied "well it obviously hasn't been fixed? HOW do I know, that they haven't sent me and old stock product that was affected, it isn't up to ME to prove this, is it! If it has failed, regardless that isn't my fault, is it!"

They really did push for me to accept **** all in return based on a refund 'pro-rata' - no thanks!

Then pushed said ******* lower model, NOPE!
Hah, I'm pretty sure we're talking about the same place now. When I hear these stories makes me think they just have one agent and it is the same one, but I guess company policy.

These kind of warranties didn't matter once, because technology moved on fast enough that even the lower model would have been better, but nowadays that's not the case and we're not even getting an equivalent (or not enough of a refund to buy an equivalent).

Something needs to be done about it, like make them state clearly in the warranty that it is a like-for-like replacement for the entire duration. What's the point of advertising 10 year on a £200 PSU, when you only get £20 on year 9?

I think an exception should always be made for premium parts too, they have the highest margin on these parts, so is not cool to weasel out of the warranty.
 
Hah, I'm pretty sure we're talking about the same place now. When I hear these stories makes me think they just have one agent and it is the same one, but I guess company policy.

These kind of warranties didn't matter once, because technology moved on fast enough that even the lower model would have been better, but nowadays that's not the case and we're not even getting an equivalent (or not enough of a refund to buy an equivalent).

Something needs to be done about it, like make them state clearly in the warranty that it is a like-for-like replacement for the entire duration. What's the point of advertising 10 year on a £200 PSU, when you only get £20 on year 9?

I think an exception should always be made for premium parts too, they have the highest margin on these parts, so is not cool to weasel out of the warranty.
Yeah, the 'RMA' department, clearly gets some kind of bonus for trying to scam you!

Yep! Totally agree mate!

They, they claimed that was the case, and that I could pretty much choose if something was discontinued... Yep when that was quoted, it was all cagey...

Exactly!

He was coming out with rubbish such as "well if you were given a refund, it'd be on a pro-rata basis of the time you owned it - I'd have to look into what you'd receive?" - sorry what? At what point did I agree to this, versus what you sold me? I want a replacement, not some petty, bit of here and there 'refund' based on my 'ownership in that timespan' **** off?

When I tried to dispute this, honouring, rightly so, my right to choose the replacement, or atleast pick from X of the same bracket still sold, after this had been discontinued - ala what they claimed when I bought it, he got very defensive!

He then proceeded to tell me that he'd never seen my product fail and had sold loads of them - despite tripping himself up prior to this claiming to know nothing about sales/items sold because it was a different department!
Hmmm...

No ones, perfect, but they're taking the **** at this point, no?
 
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Yeah, the 'RMA' department, clearly gets some kind of bonus for trying to scam you!
Apparently they do! Do you remember the famous Christmas poster from the recently defunct shop?

If they're handling the entire RMA service for the brand, there could be contractual incentives there that we can't even comprehend. If it was literally on behalf of the manufacturer it wouldn't be an issue, right? Since Corsair would provide the replacement, so no benefit to the shop in offering a lower model.

He then proceeded to tell me that he'd never seen my product fail and had sold loads of them - despite tripping himself up prior to this claiming to know nothing about sales/items sold because it was a different department!
Hmmm...
I've seen a lot of that from them, they come up with all kinds of stuff in reply. You claim this item was used, sir? Well, there's CCTV from it arriving in our warehouse until the moment it is packed and leaves our warehouse, so that is not possible.

No ones, perfect, but they're taking the **** at this point, no?
It is sad really, because when I read these kind of threads I always think: "so if someone just wants to be nice and accepts the first offer, they get shafted?". And then, as you found yourself, it is exhausting/frustrating to have to fight for it, so even if you eventually win, they will lose the future custom anyway. Just seems like counter productive bean counting to me, but what do I know.
 
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