Well done amazon, Not!!

MCFC_ANDY

MCFC_ANDY

MCFC_ANDY

Soldato
Joined
9 Aug 2013
Posts
2,967
Location
S. Wales
complete farce of a company. order tv for delivery tues, it then decided it would deliver it saturday, phoned up, lady changed it for tues on the friday, discovered i was off sunday, so arranged for yesterday, so yesterday amazon tracking sayiny due for delivery yesterday, but strangely said it wasn't out for delivery but due that day, phoned up to check, guy said yeah there 8pm, 8pm arrived and no tv, phoned back up n lady explained it was never coming yesterday but tues as planned, thats fine, just wish wasnt lied too n stayed in all day for nothing. so while in work got email saying you tv has been delivered, like wtf its monday im in work n no one home, where has it been put too n who signed for it. shot home at 2pm to be greeted by this. left on doorstep n chucking it down with rain.


anyway amazon didnt give a toss, said they would replace but not available till next, cant get it cheaper elsewhere plus got 24 months payment with zero interest.
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Kenai said:
OK, so you've been given £40 of vouchers for them missing the delivery... are you expecting another £40 of vouchers for the delivery being left outside like that? I'm just intrigued by what your expectations are for them to resolve the situation that would make you feel like they 'give a toss'
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they wouldnt send replacement untill next week, lady told me she would raise complaint but she said itwouldnt go anywhere, i would have been happy with next day replacement as supposed to be delivered tomorrow and its stiill in stock, though price has gone up but am being forced to wait till next week
 
ok checked over and has brown stain across bottom
contacted amazon, put me through to india, point blank refused to replace tv, offered refund only as tv has gone up in price, made a complaint, manager i asked for also refused, hung up, went back through to phoned amazon uk, their response was, of coarse you can havea replacement :cry: :cry:
never talk to amazon india, bunch of clowns

you can make out mark on taskbar. just
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Pez said:
What number did you phone for the UK? I was expecting an iPhone today (needed a password) and the van parked outside my house to deliver over the road. App showed that I was the next delivery and the location matched. Then... he drove to the end of the road, sat there for 5mins and then left!

Checked tracking, now it's gone back to out for delivery... pretty sure I won't be seeing that today.
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i used
UK : 0800 279 7234 or +44 0 800 279 7234
-International: +44 203 356 6212
 
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sither said:
Haha obviously they don't like you
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i dont care as long as i get my replacement tv, the VRR is a godsend :D

Message From Customer Service Hello, This is Isaac from Amazon, it was a pleasure assisting you today. I'm sorry to hear that you received your 'Hisense 55U7HQTUK 55" 600-nit 4K HDR10+ and 120Hz Dolby Vision IQ ULED Smart TV with Disney+, Freeview Play and Alexa Built-in, HDMI 2.1 and Filmmaker' in that condition. I've placed a new order for the same item and it'll be dispatched as soon as possible to the same address. There'll be no additional charge for your replacement order.
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:cool:
 
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just had another delivery from amazon only tv bracket, left door open for them, no knock just left it on doorstep :cry: :cry: the door was open for them just put it in passgae or knock :cry:
 
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tom_e said:
I suppose at the end of the day what are they going to do with a water damaged tv? By the time they've spent the money to collect it and ship it to someone to fix it's probably not worth it.
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its not even that noticeable to be fair, only really on a light back ground
 
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