Well done OcUK

[Fr0dders]

I know shop things arent usually allowed, but given the positive nature of the thread, i dont think spie will mind

OcUK sent me a faulty monitor by mistake. It was a customer return and the packaging was damamged and on the cables missing entirely. Obviously a poorly packaged customer return that went out by mistake

Rang OcUK support this morning, got straight through, OcUK agreed straight away to replace it and a courier is arriving 2morrow to pick up

I just wanted to say thankyou to OcUK for offering such great service

 

[Fr0dders]

Think you missed a bit on the end of yer nose there pal.

hardy ha ha

in all seriousness though, i work in customer service myself. And every1 is allways straight on the e-mail or phone every time something goes wrong. But are then never gratefull or in any way appreciative of what you've done to help them.

iF every1 was as quick to say thankyou, as they were to complain, the world would be a lot nicer place i think.

 

[Fr0dders]

Don't tell me you think humans never ever make mistakes? In every single line of work there are mistakes made, and they're all dealt with differently. I don't see why people shouldn't get a 'thank you' when they deal with a mistake as quickly and effectively as possible.

agreed

what makes good customer service is not whether a company makes mistakes or not, its how the company handles those mistakes. With the best will in the world a company is always going to make a mistake and send out something they shouldnt, missplace a customer order etc.. because all companies are run by humans, and we all make mistakes.

Why should we say thanks? Nothing should have gone wrong in the first place, then we wouldn't be on the blower to you lot.

thats a nice attitude to take. because of course your perfect and never make mistakes do you ?