called pipex a couple of weeks ago to tell them that we wish to cancel due to moving house. it took 3 phone calls, and then was past about between piller and post to get through to the business care team (who I orignally called!). I was then told to email them giving the date we wish to terminate.
Ok so we're moving house on 23rd aug. so email said the same thing.
On thursday 2nd aug, pipex cancelled our service. It took another 3 calls to get through to tech support who initally said they couldn't do anything as we'd not informed them that we'd changed our phone number. Until I sent them a copy of the email stating our new telephone number. Then they told me it was a problem with the exchange, and then was told that they made a mistake and they would re-activate the service straight away. After 2 days of phone calls we got through to a tech support person who then said that she would get the line up and running within 2 hours or over night.
next day, still not connection so i called again only to be told that i'd have to call back on monday as the team doing to work doesn't work weekends! i'm on a business account with them so i was suprised that this was their attitude towards their business customers.
when away all of last week and on our return found a working service again.
when annoys me the most is 1) it was their mistake but it took them 2 days to admit this, and then it took them another 5 days to get the connection back... and still no apology!!
Ok so we're moving house on 23rd aug. so email said the same thing.
On thursday 2nd aug, pipex cancelled our service. It took another 3 calls to get through to tech support who initally said they couldn't do anything as we'd not informed them that we'd changed our phone number. Until I sent them a copy of the email stating our new telephone number. Then they told me it was a problem with the exchange, and then was told that they made a mistake and they would re-activate the service straight away. After 2 days of phone calls we got through to a tech support person who then said that she would get the line up and running within 2 hours or over night.
next day, still not connection so i called again only to be told that i'd have to call back on monday as the team doing to work doesn't work weekends! i'm on a business account with them so i was suprised that this was their attitude towards their business customers.
when away all of last week and on our return found a working service again.
when annoys me the most is 1) it was their mistake but it took them 2 days to admit this, and then it took them another 5 days to get the connection back... and still no apology!!
