Western Digital Passport problem

fizzle-187 · 8 Mar 2010 at 17:32

When I try to load up SmartWare this error happens:

'The application has encountered an unexpected error and is now exiting'

What is the problem?

I'm using Windows 7 HP.

fizzle-187 · 8 Mar 2010 at 20:41

Cmon people! I need to figure this problem out quickly!

Cosimo · 8 Mar 2010 at 21:38

This may help:

http://community.wdc.com/t5/WD-Smar...1;jsessionid=6DB27A0CF56224D4528FB4808AEAE9B8

You could try searching here:

http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_alp.php

Latest software/firmware here:

http://www.wdc.com/wdproducts/updates/?family=wdsmartware

fizzle-187 · 9 Mar 2010 at 00:06

Thanks for helping me out simulatorman. I appreciate it very much!

Cheers got it all sorted now!

kefkef · 9 Mar 2010 at 11:04

fizzle-187 said:
Thanks for helping me out simulatorman. I appreciate it very much!

Cheers got it all sorted now!

How did you get it sorted? Would be nice for an update in case anyone else comes across this problem?

fizzle-187 · 9 Mar 2010 at 13:52

I followed this: http://community.wdc.com/t5/WD-Smart...8FB4808AEAE9B8

And worked out nicely!