Western Digital RMA service

Chronictank

Chronictank

Chronictank

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Joined
12 Jan 2006
Posts
2,547
Fantastic service,
Opened my ticket for a 74Gb Raptor on 1st Nov
Got my ticket and sent the drive in
7th Nov they received it
Today i got home to an unexpected pressie, i guess they didnt have any spare 75Gb drives as they had sent me a 150Gb velociraptor :D
 
Yeah WD's RMA service is top notch :D

Sent back an old 74Gb Raptor that was 4 years and 10 months old :p, they kindly sent me a brand new 74Gb Raptor Manufactured in August 2009!
Not bad considering it only cost me £4 to send back :cool:
 
Chronictank said:
Fantastic service,
Opened my ticket for a 74Gb Raptor on 1st Nov
Got my ticket and sent the drive in
7th Nov they received it
Today i got home to an unexpected pressie, i guess they didnt have any spare 75Gb drives as they had sent me a 150Gb velociraptor :D
Click to expand...

Good luck with it, so far with wd raptors ive had a 100% failure rate.
 
I've owned 5 raptors in total and apart from 2 I bought from the MM here (that arrived bricked, in a box about twice the size needed with 2 bits of the air sack stuff you get partially inflated kicking around in there too, minus static bag) they've all been wonderful. Used WD RMA on the bricked drives and had similar joy. An old sata1 8MB cache 74gb raptor turned into a new 16MB cache sata2 74GB, the other turned into a 150GB.

Westerns RMA is nothing short of fantastic. The advanced RMA is VERY good and hassle free (you get RMA, they send you a replacement drive secured against some credit card details, they don't charge you if they get the dead drive back inside a month).
 
Chronictank said:
Fantastic service,
Opened my ticket for a 74Gb Raptor on 1st Nov
Got my ticket and sent the drive in
7th Nov they received it
Today i got home to an unexpected pressie, i guess they didnt have any spare 75Gb drives as they had sent me a 150Gb velociraptor :D
Click to expand...


Where did you send the drive ? Is it still Germany ?

Took 6 weeks last time I RMA'd a drive to WD. It was a few years back though.
Hopefully they'll be better this time, I've got a 500gb SE16 that's dying and due to go back
 
Reading this with fingers crossed. I have a WD External 1TB Mybook, 15 months old just died. Done the advanced RMA but im worried they will reject the drive I sent back as ever since new the power button at the back was stuck to on. Not a problem but I dont want them thinking I broke the damn thing lol.

Will update as it progresses :(
 
Mick-1965 said:
Where did you send the drive ? Is it still Germany ?

Took 6 weeks last time I RMA'd a drive to WD. It was a few years back though.
Hopefully they'll be better this time, I've got a 500gb SE16 that's dying and due to go back
Click to expand...

Mine went to Heathrow Gateway, no idea where it was shipped off to from there
 
I RMA my raptor yesterday, its kinda good service so far. They charge/put on hold like £100 on my credit card and send me a replacement drive first, then I post them my faulty drive within 30 days, I hope it all works well.

BTW I had 2 WD drives failed in 1 week, 1 Raptor 74GB and 1 WD 500GBdrive (these are the drives that only ever failed on me, worst luck ever).

I will update this thread once I have my RMA sorted fully and see what their service is like.
 
Had mostly WD drives over the years and when they failed i've sent them back and always had a replacement drive within 1-2 weeks, superb service.
 
If there's a choice of drives at a similar price, I'll always go WD. I've also never had a WD fail on me, but have had shedloads of maxtors, plenty of seagates, some ibm and hitachi, but no WD.
 
My 300GB VR became password protected (Have no idea how or why, there is a thread kicking about somewhere). Advanced RMA it, got it straight away, sent other one off, and even they had 'upgraded' it to the backplane compatible one.
 
Are WD really fussy about packaging?

They ask for the drive to be wrapped in an anti-static bag and placed in one of those special boxes with the foam inside, but I don't have the exact one from the pictures, nor do I have an anti-static bag.

They seem happy enough to send them to me just in those plastic shell things, why can't I send it back like that?
 
Tute said:
Are WD really fussy about packaging?

They ask for the drive to be wrapped in an anti-static bag and placed in one of those special boxes with the foam inside, but I don't have the exact one from the pictures, nor do I have an anti-static bag.

They seem happy enough to send them to me just in those plastic shell things, why can't I send it back like that?
Click to expand...

As long as it is appropriately packaged, it will be alright. They just recommend that to make sure it isn't damaged in transit. I usually use their Advanced RMA Service, so send the old hard drive back in the same box the new one came in :)
 
Ah right, how does that work? I see it needs a debit card, I assume they won't touch it unless I don't send the old drive back quick enough?
 
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