Western Digital RMA

Mr.Orb · 3 Sep 2006 at 20:24

Hi,
I have had a Western Digital hard drive die on me and it seems if I do a direct RMA with Western Digital I will have to send the HD to Germany. Obviously this is going to cost me quite a lot of money, would Western Digital setup a carrier for me or will I have to fund for it myself? If so wouldn’t it be better just too wait the extra time and RMA it through OcUK (where I bought it)? I haven’t had any experience with RMA’ing through OcUK but do they setup a carrier?

Thanks!

Justintime · 3 Sep 2006 at 22:56

Last time i did one with OCuk, maybe a year or so ago it was still you had to post to them on your dime, may be faster with OCuk though as RMAs usually go fast in my experience.

bee · 4 Sep 2006 at 01:51

i recently returned a drive to western digital in germany , the postage costs for airmail are actually quite reasonable , think it cost around £4.50.

You can even do their advanced rma , where you give them your credit card details they dont charge you and they send out a replacement drive immediately and you then have 30 days to send them your faulty drive back or they charge you.

Mr.Orb · 4 Sep 2006 at 12:02

bee said:
i recently returned a drive to western digital in germany , the postage costs for airmail are actually quite reasonable , think it cost around £4.50.

Ah right, not so bad... I was looking at Fedex, £40!

goreblast · 10 Sep 2006 at 14:11

I think you were very lucky bee to get away with that - I have sent 3 hard drives back to WD over the years and the method of shipping must be trackable and insured. Therefore it has to be one of the dearer Royalmail or Parcelforce products or use soemthing like Parcels2go. I have used parcels2go (DHL) twice and they have messed up once so ended up getting charged by WD for the new disk, but i couldnt be bothered with the hastle of making a cliam. Then I used UPS, dearer (but is was a 74gb raptor drive) but 100% better than DHL. Still £35 isnt too bad for 48 hour fully insured and trackable delivery from Northern Ireland to Germany, especially when the disk is worth over £100.