Western Digital RMA
- Thread starter fonetech
- Start date
I sent a drive back for RMA at the beginning of the year. Took about 4 weeks to get a replacement. After I got an e-mail from the saying they had received my drive, it took a couple of weeks for them to update the RMA status. I did send a couple of Emails during the course, but all went unanswered apart from the automated response.
The Drive I did get back was less than a week old. Perhaps they make it especially for you.
The Drive I did get back was less than a week old. Perhaps they make it especially for you.
Man of Honour
- Joined
- 15 Mar 2004
- Posts
- 28,140
- Location
- Liverpool
Hmm.....I sent a drive back which they received 10 days ago...I have no idea where the replacement drive is lol..
Man of Honour
- Joined
- 15 Mar 2004
- Posts
- 28,140
- Location
- Liverpool
Any idea of an email address? They say on their webpages that it can take upto 5 days after they receive a defective product for the service status to update...
No point emailing them as they dont reply, I sent an old 80gb back and never heard a thing - nor did the status of my rma change so i sent them an email - 3 days later no reply so i sent them another also no reply, I sent it standard mail and luckily for me my replacement turned up after 4 weeks and the wd status page changed when i had received my new drive.
It would be nice if they had just updated it to say they had received it when it was received.