Western Digital RMA

Thejay

Thejay

Thejay

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Joined
7 Oct 2009
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260
Hello helpful people....

I was wondering if anyone has used WD's Advance Replacement when sending a faulty drive back? One of my green drives from my storage box is no longer being detected at bios level it's been tested with different cables and even in different machines and the result is the same either no detection or hangs at detection and the drive definitely powers up.

The issue I'm having is if they try and dispute the RMA in anyway would they try and bill me for a replacement drive? Just a little concerned about it I would assume as long as I return mine within 30 days they can't charge me for one?

Thank you for reading this :)
 
Return what within 30 days?

They only charge if your drive works and you've misdiagnosed it just like any other ARMA, or if you don't send your drive back to them.

Do a normal RMA if you're worried, only thing you may lose out on is postage to them and possibly postage from them if they decide to charge you.
 
I've done an advance RMA with them. Went fine.

That was for a 2.5 Scorpio black that worked ok, but had started making a slight clicking noise intermittently.
 
Problem is I could do with the drive back quite quickly and don't fancy waiting for them to get around to looking at it but at the same time don't want to end up being charged for a replacement drive....

Heres what I got when I tested it in this machine lol...

20120603145505.jpg
 
Lol, somehow when looking at that picture I am hearing a chinese man say that sentence in my head :D

If WD have a diagnostics tool try and run it on the drive to see if it says anything about errors.
 
moogle said:
Lol, somehow when looking at that picture I am hearing a chinese man say that sentence in my head :D

If WD have a diagnostics tool try and run it on the drive to see if it says anything about errors.
Click to expand...

Can't get anything to see the drive when the bios can't even see the drive... which would be the reason for RMA :D
 
Thejay said:
Can't get anything to see the drive when the bios can't even see the drive... which would be the reason for RMA :D
Click to expand...

Try a different PC or an enclosure to make sure then. After 3 failed attempts of trying to get it working then I'd be sure I won't get problems with the A-RMA.
 
Thejay said:
Hello helpful people....

I was wondering if anyone has used WD's Advance Replacement when sending a faulty drive back? One of my green drives from my storage box is no longer being detected at bios level it's been tested with different cables and even in different machines and the result is the same either no detection or hangs at detection and the drive definitely powers up.

The issue I'm having is if they try and dispute the RMA in anyway would they try and bill me for a replacement drive? Just a little concerned about it I would assume as long as I return mine within 30 days they can't charge me for one?

Thank you for reading this :)
Click to expand...

To be quite honest, your drive likely won't be tested. I've sent back drives to WD that were functional unless you check with Crystaldiskinfo etc.. and see the reallocated sector count etc..and those were only 3-5 but happened in such a quick time i could see a failure looming. They replaced it with no hassle. It probably won't see a 'test' until the 'recertification' process is started.
 
Justintime said:
Tand see the reallocated sector count etc..and those were only 3-5 but happened in such a quick time i could see a failure looming. They replaced it with no hassle. It probably won't see a 'test' until the 'recertification' process is started.
Click to expand...

An increase in the reallocated sector count is enough to it back for RMA? I'm not sure where but I thought I read that it had to fail SMART before sending it back, not just get a warning. If that's the case I'm gonna send mine back!
 
Razor-BladE said:
An increase in the reallocated sector count is enough to it back for RMA? I'm not sure where but I thought I read that it had to fail SMART before sending it back, not just get a warning. If that's the case I'm gonna send mine back!
Click to expand...

Very few of the hdds i've sent back to Seagate/WD etc.. have actually failed SMART. However internal monitoring of the SMART info has pointed to possible impending failure. I've never had a drive returned yet and i've sent loads.
 
Last time I used their advanced RMA, they took my CC details and sent the replacement pretty quickly before I sent them the busted hdd, which I returned afterwards.

Don't think I was charged, think the payment details were taken in case I didn't return the original drive. But it was fast and trouble free.
 
I have used the advance RMA without any problem, and you can also return the faulty drive in the packing box that the replacement turns up in.
 
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