What a biggest joke VM !

bulldog147 · 12 Nov 2010 at 02:35

I cannot believe what happen to my virgin media broadband - it been really slow as a dial up all day, all night, overnight with a shocking speed here:

What is going on at Telford cable broadband ?

mysticsniper · 12 Nov 2010 at 02:37

What have VM said about it? You have reported this to them?

asim18 · 12 Nov 2010 at 02:44

Yeah, VM have seriously messed up. My internet has been completely knackerd for over a month now. They couldn't care less.

What package you on btw? I'm on 20Mb.

bulldog147 · 12 Nov 2010 at 04:25

I had to ring up VM later today as the customer support is closed. Still rubbish speed and struggle all night on my 10Mbps service.

http://www.speedtest.bbmax.co.uk/results.php?t=1289536189&v=11360190

http://speedchecker.org/?result=b945e7a4eb87ba162a4a4724e9bafc56

RedGooner · 12 Nov 2010 at 07:51

Have you posted in the VM Forums, some good feedback in there.

They get you to post your cable modem stats, and can tell what the issue is...

Red

bledd · 12 Nov 2010 at 09:10

Call them up, tell them that you'd like to have your connection moved to a less busy server

Had this problem once in about 8 years with cable, they sorted it within minutes

Duke · 12 Nov 2010 at 09:12

Not sure why people post on here before at least contacting VM first.

bledd · 12 Nov 2010 at 09:14

With ADSL, it makes sense to ask online for advice beforehand, not with cable

Beerbaron · 12 Nov 2010 at 09:16

Duke said:
Not sure why people post on here before at least contacting VM first.

Why does anyone post a 'my VM is slow' thread! They were crap when they were NTL, they are still crap now. Theres a shocker

RedGooner · 12 Nov 2010 at 09:23

I am on the 50Mb link, and cant fault it...very happy with it, and will go to 100Mb when its in my area...

KIA · 12 Nov 2010 at 14:22

Good for you. Too bad things aren't that simple.

bulldog147 · 12 Nov 2010 at 15:17

Latest: I had rang up and complaint as VM will refund me 30% of bill next month for the dial up speed of broadband in my area. They say there is outright problem in some area of Telford due to error at their end of maintenance work yesterday (for new uploads upgrade) and they are trying to fixed it within 24-48 hours. They are working into this. Not very happy at all. I had to use my backup ADSL for now.

Still not as good here:

bulldog147 · 12 Nov 2010 at 16:05

It now fixed as look like but no upload extra yet ??

exotic444 · 12 Nov 2010 at 16:08

I've been with VM/NTL for over 8 years and never really had a problem with connection speed, I've been having trouble lately with DNS but dont think that is down to VM but I get solid 50mb/s down and about 1.5mb/s up 24/7

KIA · 12 Nov 2010 at 20:11

Problems with DNS? Are you using VMs DNS servers?

asim18 · 12 Nov 2010 at 22:22

fluff said:
Problems with DNS? Are you using VMs DNS servers?

DNS has nothing to do with bandwidth

.

A domain name server is basically just for pointing a domain name to the right IP address. Has nothing to do with how fast your connection is once it's done its business.

Glaucus · 12 Nov 2010 at 23:00

Duke said:
Not sure why people post on here before at least contacting VM first.

This phone them up and see, usually it some bigger problem with your road/area. Sometimes your teh first one to notice and you'll get it fixed faster..

Mine was down for about 20mins today due to roadworks, but still happy with them