what can i do?

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at home, you?
ordered bf4 from kinguin 2 days ago, first attempt failed as it didn't redirect me to pay-pal, it took me to the main page, so went into my account nothing there to even say id tried to order it, so tried again, this time it worked, paid via pay-pal roughly 9.30pm Sunday night, expected to receive my key within about half hour to an hour, nothing, so went in to check my account, and it seems i have 2 orders for bf4 now in my recent orders, one pending payment, one that sat paid, so i submitted a ticket with them that night, as their customer service says you only have to wait half hour, so now im at 2 days with no key and no reply from them on the ticket, have managed to get a reply from them via twitter and Facebook, but they pretty much say the same, give it a bit more time, im pretty sure they're just busy with the watchdogs release, but i mean c'mon this is taking a bit long, anyone have any ideas about where i can go from here, at this point i pretty much want my money back and will order elsewhere.


t.l.d.r - bought game, having issues, didn't receive key paid by pay-pal waiting 2 days now no response via ticket
 
not sure who the seller is, cant see it now, the last games i bought from them took minutes this is just a nightmare so far, it was only on a whim buying it anyway, just shoddy customer service so far, and i used to sing their praises, and the ticket system is basic
 
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