what comeback do you have after unnecessary work?
- Thread starter Amleto
- Start date
the customer was made to believe that the car needed some work doing, the customer would then ask around for peoples opinions and told that "no you didn't need that doing!"
so the original work was done to make money out of the customer?
That's what it sounds like...?
so the original work was done to make money out of the customer?
That's what it sounds like...?
When diagnosing some faults (especially engine management related), good parts are quite frequently suspected and replaced. This is not usually malicious, but can be down to a lack of skill in fault diagnostics.
![[TW]Fox](/data/man-of-honor/2009.png){kind=avatar}
Garages are one of the few industries who can profit from incompetence and have little to lose by not actually being very good at diagnosis.
'Think it might be X? Just replace it, bill the customer, no worries if its not'. They don't care, why would they? They do not lose out at all if they replace parts which dont fix the problem. They gain.
They make money on replacing the wrong parts until they eventually get it right. Meanwhile a skilled mechanic who gets straight to the problem will make less money.
No wonder the motor industry is such a snake pit..
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yes, this is the kind of circumstance I believe I am in.
http://forums.overclockers.co.uk/showthread.php?t=18513284
I think the console/cluster they put is was not needed. That cost ~ £700
I think the console/cluster they put is was not needed. That cost ~ £700
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I found myself in this situation when a faulty alternator was misdiagnosed for an electrical issue. I was down the cost of an alternator and still had lights that kept going dim.
I ended up finding the issue myself (something I suggested to them and they "ruled out") and basically said "I'm down by £££, you didn't fix the fault, I'm not happy." They came back with free MOT's, free services etc. and I just kept politely but firmly replied with a "No thanks, that isn't good enough."
In the end I got a full refund back to my card including hire car charges and a headlight bulb, I kept the new alternator as my one was sent off as it was an exchange part.
I ended up finding the issue myself (something I suggested to them and they "ruled out") and basically said "I'm down by £££, you didn't fix the fault, I'm not happy." They came back with free MOT's, free services etc. and I just kept politely but firmly replied with a "No thanks, that isn't good enough."
In the end I got a full refund back to my card including hire car charges and a headlight bulb, I kept the new alternator as my one was sent off as it was an exchange part.
my dad had a similar issue with his car some years ago and the garage tried about 5 different things before they finally fixed it (every time he got the car back , within days the car kept dieing/not wanting to start again ) and his car was pretty much off the road for about a month but he's to soft to kick up a fuss and to set in his ways not to go back after the second time........
It wouldn't suprise me if he went back to that garage again at some point in the future either some people will never learn
and the rip off merchants will always have enough gullible customers
Like what? Replacing parts and simply charging the customer for them without finding the fault? Or by properly fault finding and replacing the actual faulty part?
corrected for you
Do you never miss an opportunity to have a pop at the forum? I can't see anything in this thread that's particularly unfair or harsh so I'm surprised at why you felt the need to post that
At a lot of places sadly it's exactly like that. If you work somewhere that isn't like that then you work somewhere very decent and it's good to know such places still exist.