Hi there
OK so after the surprise of a Ford dealership contacting me at 11pm last night on Facebook (incredible service), I decided to pay their service manager a visit this morning.
The garage in question is Burns Ford Congleton, a family run business since 1918:-
http://www.burnsgarages.co.uk/
Anyway got there, surprised that its actually quite a large garage, plenty of parking.
I met with Chris who is service manager I think, anyway irrelevant of his rank its the first time I visited a Ford dealership and got the impression they really cared, which makes a refreshing change.
I explained to him what happened and how due to previous disasters of warranty claims I no longer wanted to deal with Bristol Street who simply did not seem to give a damn about me or the car, just another number.
He came outside and had a look at the rear disc and said that has seen some heat for sure, he checked on the Ford database and said they can also service my car using my free service pack Ford gave me for my last troubles.
Expecting to be told I could not be fitted in for weeks, he said bring it Tuesday morning, we shall do the service and get in touch with Ford technical about the rear brake issue and will push for:-
- Pair of rear brake disc
- Pair of brake pads
- New rear caliper
I forgot to mention wheel bearing but I shall mention that Tuesday see what they say, car drove fine today, cannot sense any vibration and brakes seem to be working, of course would they perform on a race track or repeated 100+ stops, who knows.
Still initial impressions are very good of Burns Ford, lets see how things go with the service and warranty work.
Picture of the disc after this mornings drive:
So it clear to see the culprit, but in fairness it looks no worse than the fronts which see a lot more heat anyway due to them doing most the work, so I don't necessarily feel huge damage has happened but of course peace of mind I want the parts changed out.
If warranty fails 666mac the hoonigan with the bright yellow 800HP monster has said I can have his rear pads, disc and calipers as he has now converted to the GT 350 brake setup all round.
Lets see how things go Tuesday, but worse outcome at least I found somewhere far more local to do servicing and future repairs.
Also another Mustang owner sang praises of them to me last week, but I just thought my service pack was locked into one dealer, thankfully it is not so I no longer have to put up with Bristol Street poor service and well people who do not seem to care.
Guess that is the difference between a big franchise of dealerships who are just 9-5 jobbers compared to a family owned business that is approaching 100 years old.