What do I ACTUALLY do at work??

How old are you (roughly, it's rude to ask a lady :p) and what jobs have you had in the past?

- GP

Lol I dont mind

I am 27

Previous jobs include

  • Sales and System Training Manager (in the current company)
  • Reservations Centre Staff Support (in the current company)
  • Sales/ Reservation Car Hire Agent (in the current company)
  • Conference Coordinator (call centre based. in previous 2 companies)
  • Hotel Reservation Agent (call centre based. previous company)
  • Shop fittings Stock Coordinator (phone orders from stores, previous company)

Consider that I have been with my company 6 years come this October

Edit:
My apologies.

A technical translator is someone who sits between IT and the end users for bespoke products. They don't do any IT support per se but may do simple things like password resets for that system if they are not AD integrated. Main duties will be testing new systems/upgrades. Requesting feature changes that will help end users. System training etc. Essentially the same as most of our system managers. You'll need to speak IT lingo but also be able to string a coherent sentence together for the end user to understand.

Now this I could do!
 
Aren't you just a QA tester? You don't seem to have any skills that don't involve some sort of testing, but your not much past that because you can't fix the problems?
 
Also have a look at account manager jobs at IT partners. You don't need indepth IT knowledge but a good all round appreciation of terminology used in the products they sell.
 
Aren't you just a QA tester? You don't seem to have any skills that don't involve some sort of testing, but your not much past that because you can't fix the problems?

Not really QA cause we have a different team who deals with that, but that is mostly for content so maybe...

Can fix the issues, no, but that's cause we have developers who do the bug fixing for us. They were the original authors of the system who were based in Estonia but as of December '12 we now have a team of in house developers who deal with bug fixes and requested enhancement changes
 
Don't know what it's like up north, but in London the place is swarming with Indian testers, so you won't get far here. You also need a lot of technical skills if you want to get anywhere, since everyone wants automated testing these days, which requires coding.

You can call yourself whatever you want on your CV, but at an interview they will ask you what Agile is and unit testing and if you can write test scripts. I know since my bro is a tester and has just been for loads of interviews. Luckily he got a good test lead manager job.
 
OP some friendly advice:

If you have any desire or need to keep your job, you should be aware that posting about how terrible it is, how bad you are at it and posting sneaky pictures of your co-worker and boss isn't probably the best idea. Add being fired to not knowing how to do your job and you could be up **** creek without a paddle.

On the other hand if your next thread is "I got fired for posting on OCUK", I would have a giggle. :)
 
Move down south and we can take you on as a trainee in testing?

Lol :) wouldn't mind a move but not really do able either

On another note though it looks like I am eligible for government student loan type funding - so part time re-studying is look like a good option
 
Lol :) wouldn't mind a move but not really do able either

On another note though it looks like I am eligible for government student loan type funding - so part time re-studying is look like a good option

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OP some friendly advice:

If you have any desire or need to keep your job, you should be aware that posting about how terrible it is, how bad you are at it and posting sneaky pictures of your co-worker and boss isn't probably the best idea. Add being fired to not knowing how to do your job and you could be up **** creek without a paddle.

On the other hand if your next thread is "I got fired for posting on OCUK", I would have a giggle. :)

Double post I know

Yes I know this...the daft thing is that no one cares enough to take any notice, not that anyone knows. Consider also that people can turn up to work hung over or still drunk/ under the influence and no one cares :/

Also, its not that I don't know how to do my job - I am good at what I do do - its just that the work isn't there due to my boss's controlling and my job description - which no one in my team seems to have any idea what theirs are either, including my boss - seems to be one thing when actually to the wider world it means something totally different.

I am stuck in a rut and have been for the last 2 years. I am not qualified - my bosses know this - but they gave me the job due to my extensive knowledge on the systems and the web sites and also due to the fact that I know how the company works. There are team managers in the department who come and ask little old me how something works cause they have never ever seen or used the reservation system which they are meant to be providing fixes or alternative systems for!

So I do know what I am doing thank you - I just don't know what to classify my job title/ role as...hence the thread
 
How the fudge do I justify being an engineer when I cant even code? :p



As above really...could I really class myself as that?? edit: and what does a software engineer do?

Next time you get your boiler fixed, or Sky/Virgin TV/Internet installed, ask the guy who fits it why his company is calling him an engineer :p
 
Double post I know

Yes I know this...the daft thing is that no one cares enough to take any notice, not that anyone knows. Consider also that people can turn up to work hung over or still drunk/ under the influence and no one cares :/

I've been figured out on this forum at least once by a colleague and probably many more times based on vague job history, expertise, location and I guess by the fact my names Allan.

You work with in house developers and took a picture of your office. It's not unreasonable to assume those developers may visit here and if they did see your posts, could figure out who you are fairly easily.

In my case because I've never really published anything that I wouldn't be willing to stand behind anyway, in yours I'm not sure so. I'm just saying, feel free to continue on regardless.

Also, its not that I don't know how to do my job - I am good at what I do do - its just that the work isn't there due to my boss's controlling and my job description - which no one in my team seems to have any idea what theirs are either, including my boss - seems to be one thing when actually to the wider world it means something totally different.

You're good at doing what your boss wants which means you're good at your job sure, but if you're not good at whats the role generally consists of, regardless of the reason, that might mean you'll struggle to get another role.

For the record though, nobodies stopping you from sitting researching what you should be doing instead of posting here, for example. Essentially, we can all only blame ourselves for how good or bad we are at anything.

I am stuck in a rut and have been for the last 2 years. I am not qualified - my bosses know this - but they gave me the job due to my extensive knowledge on the systems and the web sites and also due to the fact that I know how the company works. There are team managers in the department who come and ask little old me how something works cause they have never ever seen or used the reservation system which they are meant to be providing fixes or alternative systems for!

No offense, but I don't see those skills as super valuable and suspect you're probably there more because they like you (or you know, maybe you're a morale booster if you're pretty :P) than what you offer. I very much doubt I couldn't learn the existing knowledge of your systems to a reasonable degree within your notice period and if you were _good_ at your job, all that knowledge would already be documented in an easy to understand fashion so you aren't needed in this capacity.

That said, I can see where you're coming from and I'd assume you'd want to be on nearer £30k in Manchester at your age. You're totally right to be wanting a more fulfilling work life, I sympathize with you, I just don't think what you're doing here is super clever and whilst you might get away with it, it could totally backfire.

So I do know what I am doing thank you - I just don't know what to classify my job title/ role as...hence the thread

Well alright then, good luck, have fun.
 
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As above really...could I really class myself as that?? edit: and what does a software engineer do?

Based on your original post, no, you could not get a job as a software engineer. A software engineer is responsible for the design and development of software systems.

I would say that your are what you say you are - An IT Systems Tester. I think the best thing for you to do is take charge of your own personal development. Seek out your own training in your own time and apply it to your job - take note of what buzz words job adverts use for testers and read up on those specific techniques and methods. Learn how to write test plans from requirement documents etc. In my experience (as a software developer) I find that success in IT is driven by that person's eagerness to learn more about their specific field.

Good luck!
 
The problem with my company is two fold:
1) My boss takes control of EVERYTHING. You can ask him for stuff to do, but he takes it back off you. Even work assigned to you will end up back with him and him speaking to others on your behalf without you knowing about it. He will even complete enhancements/ testing of your designs before you even know that they are on branch!
In your next review set down some personal objectives, ask for responsibility, explain that you want to progress and would like to be given the chance to run with certain things to completion. I don't see how they could complain too much if you do it poractively

2) My company has no interest in personal development (no not like that!) I have asked to be shown or sent on courses to develop my understanding of Java, SQL etc but the answer is always no..."We are too busy", "Don't think the director will sign off on that" etc etc. This is not just in the IT department, I found the same issue when I was a training manager in the same company. Even when presented with full evidence that a training course in something will improve the company the answer was still no

No offense but I'd want to give someone a slap if they asked to get sent on a course to learn either Java or SQL... there are abundant resources out there that are available for free and don't require a company to spend a couple of grand and lose an employee for a week...
 
My apologies.

A technical translator is someone who sits between IT and the end users for bespoke products. They don't do any IT support per se but may do simple things like password resets for that system if they are not AD integrated. Main duties will be testing new systems/upgrades. Requesting feature changes that will help end users. System training etc. Essentially the same as most of our system managers. You'll need to speak IT lingo but also be able to string a coherent sentence together for the end user to understand.

 
I would say you are a system tester. I guess the issue with new roles is twofold; you need more experience with scripting, test writing and automation tools, and secondly you are competing with a large number of vendors who supply cheap onshore and offshore labour.

If I were in your shoes I would be looking to move internally in the company to gain more experience. Good luck.
 
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