What do you think?

Maccapacca

Maccapacca

Maccapacca

Tea Drinker
Don
Joined
13 Apr 2010
Posts
18,481
Location
Sunny Sussex
Took a deposit over the phone for a Yaris I'm selling (£100) about 4 hours after the AT advert went live, this was Friday Morning and the buyer gifted it through Paypal.

I've turned down a dozen calls since then.

Tonight the buyer wants to cancel as she doesn't want the car, she say she want's a auto not a MMT which is conceivable.

What's fair? adverts go stale, shall I deduct the advert price?

Advert is still live, I paid for 3 weeks online and 2 weeks paper so I guess I'll still get calls but as above the advert will go stale.
 
I'd just keep the deposit.

She shouldn't have paid it if she didn't intend to buy the car, so it's her fault. It's not like your car suddenly changed into a manual overnight, is it?
 
The whole point in a deposit is to provide you with security should the buyer pull out (i.e. possible lost sale through the number of calls you rejected). Keep it.
 
Fine, don't keep it. If you want, I can give you my paypal details? I'll be sure to pass it on to her. ;)
 
Do people actually understand what a deposit is for?!

Had people at work ask for theyre deposit back after deciding not to buy something we have ordered in..
 
hope you also kept the other peoples numbers who phoned in case of such a situation as this - otherwise more fool you!

Keep deposit. She clearly doesn't understand what a deposit is.
 
You'd be within your rights to keep the deposit, but if you're feeling nice you return half or just return it minus a new advert's cost?
 
PMKeates said:
In business situations it's generally a better idea to refund deposits.
Click to expand...

Its only a small business and deposits are only small too.
It just causes us major issues as the items we take deposits on are rather large, and we dont have places to store them so we dont refund if they dont want.
 
maccapacca said:
Arrrr you all harsh sods :p
Click to expand...

thats the point in a deposit though.

You pay it to the buyer to show them faith that you will buy the car and not to let anybody else look at it.

If they turn around and go back on that agreement, they can't expect it back ! Plus saying she wants an auto when yours isn't is a daft excuse. Surely she knew this when she placed the deposit ?
 
I'd be pretty ****ed if I turned down sales after taking a deposit on the premise I was going to keep it back for her then she pulled out.

Keep it, potentially lost a sale at all as a result.
 
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