Discussion in 'General Discussion' started by Pate, Jul 7, 2011.
How best to answer in two sentences or so?
someone who helps you by going above and beyond the call of duty?
Response times and solutions within the agreed SLAs?
You have to make the customer feel like you're on their side. Job done.
Polite, helpful, accurate and fast.
I don't wont to be spoken down to, I don't won't to talk to people with no power, that then have to go get a manager and explain everything again. I don't won't people who ramble on about x,y,z unless I ask for clarifications. I also won't to be able to understand them easily and for them to understand me.
I do think that having far less customer service people. But are highly trained, knowledgable and have the pay-packet and power to decide. Would save huge amounts of time and bad press. I think you could say quarter the staff but give the same total pay and still full fill your obligations just as fast and with a far superior service.
When ever I've had CS problems. It requires multiple phone calls to sort out something that should be sorted in 30seconds. Just think how many man hours that mounts upto.
It's for a job.
So you want other people to answer this for you?
Understanding the wants/needs/demands of your customers and striving to meet/exceed them.
Something like that.
I'd say that was satisfactory customer service - doing enough to meet their requirements. Great customer service is going the extra mile - exceeding expectations.
I have a rough idea, but as with most things in life there are different ways of phrasing the same things....
Thanks to the other answers, some good ideas there.
Agreed, that's the bare minimum I would expect, far from "great service".
For me, great customer device would be going above and beyond what is necessary/expected or the situation for my benefit.
Great customer service means the potential for repeat business.
Means I'm doing my jobs properly
The whole point of the question is what does it mean to YOU surely? If you get the job are we sharing your workload as well?
It means Everything to me, So much I will pay over the odds for it & will tip Heavily, On the other side though poor customer service gets untold abuse & grief & I won't ever use them again.
Two words. Suprise and delight..
I can answer it in two words.
*Assuimg all the CSR's are female ofc
Set the bar really low in the first instance then you can easily exceed expectations!
AMEX sent me a congratulations card when I got my doctorate - that meant an awful lot.
More importantly, money
Separate names with a comma.