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What does great customer service mean to you......

Discussion in 'General Discussion' started by Pate, Jul 7, 2011.

  1. Pate

    PermaBanned

    Joined: Jun 23, 2009

    Posts: 4,744

    How best to answer in two sentences or so?
     
  2. utajoker

    Capodecina

    Joined: Jan 13, 2006

    Posts: 19,221

    Location: Wigan

    someone who helps you by going above and beyond the call of duty?
     
  3. h00fzilla

    Hitman

    Joined: Jul 1, 2009

    Posts: 674

    Location: Finsbury Park

    Response times and solutions within the agreed SLAs?
     
  4. Warbie

    Soldato

    Joined: Sep 30, 2003

    Posts: 5,569

    You have to make the customer feel like you're on their side. Job done.
     
  5. Glaucus

    Man of Honour

    Joined: Mar 11, 2004

    Posts: 75,043

    Homework?

    Polite, helpful, accurate and fast.
    I don't wont to be spoken down to, I don't won't to talk to people with no power, that then have to go get a manager and explain everything again. I don't won't people who ramble on about x,y,z unless I ask for clarifications. I also won't to be able to understand them easily and for them to understand me.

    I do think that having far less customer service people. But are highly trained, knowledgable and have the pay-packet and power to decide. Would save huge amounts of time and bad press. I think you could say quarter the staff but give the same total pay and still full fill your obligations just as fast and with a far superior service.

    When ever I've had CS problems. It requires multiple phone calls to sort out something that should be sorted in 30seconds. Just think how many man hours that mounts upto.
     
    Last edited: Jul 7, 2011
  6. Pate

    PermaBanned

    Joined: Jun 23, 2009

    Posts: 4,744

    It's for a job. :)
     
  7. J86

    Wise Guy

    Joined: Aug 23, 2005

    Posts: 1,943

    So you want other people to answer this for you?

    Really?
     
  8. jp_bl_68

    Sgarrista

    Joined: Jan 3, 2009

    Posts: 8,040

    Understanding the wants/needs/demands of your customers and striving to meet/exceed them.

    Something like that.
     
  9. Belmit

    Man of Honour

    Joined: Nov 7, 2002

    Posts: 7,612

    Location: The Winchester

    I'd say that was satisfactory customer service - doing enough to meet their requirements. Great customer service is going the extra mile - exceeding expectations.
     
  10. Pate

    PermaBanned

    Joined: Jun 23, 2009

    Posts: 4,744

    I have a rough idea, but as with most things in life there are different ways of phrasing the same things....

    Thanks to the other answers, some good ideas there.
     
  11. DAnDan

    Mobster

    Joined: Feb 22, 2008

    Posts: 4,462

    Agreed, that's the bare minimum I would expect, far from "great service".

    For me, great customer device would be going above and beyond what is necessary/expected or the situation for my benefit.
     
  12. Morbius

    Wise Guy

    Joined: Jul 16, 2008

    Posts: 2,241

    Great customer service means the potential for repeat business.
     
  13. Shayper

    PermaBanned

    Joined: Mar 9, 2010

    Posts: 11,326

    Location: Fabric Nightclub, London.

    Means I'm doing my jobs properly :)
     
  14. Abyss

    Mobster

    Joined: Oct 18, 2002

    Posts: 3,965

    Location: Nottingham

    The whole point of the question is what does it mean to YOU surely? If you get the job are we sharing your workload as well?
     
  15. 4T5

    Man of Honour

    Joined: Aug 30, 2004

    Posts: 27,750

    Location: Middle of England

    It means Everything to me, So much I will pay over the odds for it & will tip Heavily, On the other side though poor customer service gets untold abuse & grief & I won't ever use them again. :p
     
  16. Sneaky Peaky

    Mobster

    Joined: Jan 21, 2003

    Posts: 2,502

    Location: Farnborough, Hants

    Two words. Suprise and delight..
     
  17. amigafan2003

    Capodecina

    Joined: Jan 18, 2008

    Posts: 12,763

    Location: Fylde Coast, Lancashire

    I can answer it in two words.




    blow job*





    *Assuimg all the CSR's are female ofc :eek:
     
  18. amigafan2003

    Capodecina

    Joined: Jan 18, 2008

    Posts: 12,763

    Location: Fylde Coast, Lancashire


    Set the bar really low in the first instance then you can easily exceed expectations!
     
  19. meghatronic

    Capodecina

    Joined: Nov 24, 2002

    Posts: 16,377

    Location: 38.744281°N 104.846806°W

    AMEX sent me a congratulations card when I got my doctorate - that meant an awful lot.
     
  20. J86

    Wise Guy

    Joined: Aug 23, 2005

    Posts: 1,943

    More importantly, money :p
     


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