What happens if you miss your DPD delivery?

Scam · 4 Jul 2014 at 23:33

As above, I can't seem to find anything on their site. Can you arrange for redelivery on another day or do you have to schlep over to your nearest depot? Mine is a train ride away so I really don't want to have to do that...

Reason I ask is because I'm RMA'ing something but I'm away all this coming week, so I'm worried the replacement will be sent whilst I'm still away..

Thanks!

Captain · 4 Jul 2014 at 23:35

They'll try again the next day working day if it's the first attempted delivery.

tamzzy · 4 Jul 2014 at 23:36

The world ends ;p

nah, they drop a card with a delivery number you can use to reschedule

jay20aiii · 4 Jul 2014 at 23:36

If you ring them you can usually ask for them to redeliver on a certain day when you know you'll be home. If you leave it they will probably retry tomorrow and then expect you to collect after that.

Phantom Shadow · 4 Jul 2014 at 23:37

http://www.dpd.co.uk/content/faqs-expecting.jsp

No 4 says you can change the delivery date if you are not available.

Pretty good compared to other companies where you have to deliberately waste there time with a missed delivery before they let you change the day.

DoneADougalOnSofa · 4 Jul 2014 at 23:37

You should be able to link straight to the item through the DPD email with the tracking info in it.
There are options to reschedule- I've used them before, but can't remember details!
Failing that, I'm sure if you have your order number to hand, OCUK might be able to get in touch with them and sort it out...

Mr_White · 4 Jul 2014 at 23:40

They take it home and open it for themselves.

AshD93 · 4 Jul 2014 at 23:47

Mr_White said:
They take it home and open it for themselves.

That's Yodel.

*Even though Yodel have been brilliant with me every time*

Gixer · 5 Jul 2014 at 09:35

You should have gotten a card with all the options on that. One of them is collect from depot which is what I always do. You go to the DPD website and using your card number you arrange a time and date you will collect it.

Scam · 5 Jul 2014 at 14:27

Gixer said:
You should have gotten a card with all the options on that. One of them is collect from depot which is what I always do. You go to the DPD website and using your card number you arrange a time and date you will collect it.

Yeah that's what I don't want to do, the depot is all the way in Southall!

I was hoping to build my new machine next weekend, but I got the wrong CPU and the SSD I wanted was out of stock. I'm away until Saturday so unfortunately I just won't be able to takesdelivery of either the CPU replacement (or the SSD if it comes into stock). Safer to wait and get them delivered to work next week I think. Have to be patient for another week, boo

Gixer · 5 Jul 2014 at 14:59

Sorry, I missed that part of your OP. Teach me to skim read that will. Looks like you're going to have to wait then

boo indeed!

Baron C · 5 Jul 2014 at 18:08

They nuke your house from orbit , just to be sure you weren't in!

arknor · 5 Jul 2014 at 18:11

The delivery guy claims a prize after falsifying a neighbours signature

Threepwood · 5 Jul 2014 at 19:38

Ask for the replacement to be sent to you a week later or whatever, when you will be home. It's not rocket science.

Talk to them about this in the customer services section too, where customer services are guaranteed to see your question and help you appropriately.