What is causing my issue?

AshB1989 · 31 Oct 2020 at 14:18

I've moved my thread to this section as I am hoping somebody will be able to shed some light without me wasting money on components.

So when I've been playing some FPS games (Rust/EFT) my screen has gone black and unresponsive. The only way to get it working again is to reboot my machine. I've tried different DP cables and HDMI cables, but nothing worked. I've also noticed the fans go into overdrive when this happens. I've also noticed it happens in waves... once it's started, it'll happen 4/5 times in quick succession then settle down and work normally again.

I don't know if it is relevent, but I noticed my DDJ400 decks wouldn't work in a particular USB slot. When I moved to a different USB it worked fine.

When this happened last night and I rebooted, I returned to this...

Once I rebooted again at this point, the resolution was all over the place and the icons were massive and pixelated.

Machine: Ryzen 5 1600, 1070ti, 16gb 3200 ram, Gigabyte AMD AM4 Ryzen AB350M 3 micro atx mobo, Corsair cx550 psu

I am desperately trying to figure out what's causing this issue so I can replace faulty parts. Any help is massively appreciated.

AshB1989 · 31 Oct 2020 at 14:39

So I just did a GPU stress test. It got around 1/4 through, reaching 86ºc, then the screen went black. It is worth noting that I can hear my music playing and things working as normal, my screen just becomes unresponsive.

AshB1989 · 31 Oct 2020 at 14:54

I've just updated the gpu drivers and I'm doing another stress test. Currently 85ºc, but hasn't crashed yet? Could it possibly be a software issue?

AshB1989 · 31 Oct 2020 at 15:20

I've just done another stress test, which didn't cause it to crash. Potentially could've been GPU drivers?

I've just ran 'WhoCrashed' and it came up with this - can you decipher the issue?

https://gyazo.com/8891a83808f984209b05e49570f7802f

AshB1989 · 1 Nov 2020 at 11:04

Sp it appears updating the drivers didnt work. Back to square one

AshB1989 · 1 Nov 2020 at 12:33

geekyadz said:
Was it another blue screen?

Black screen, but yeah. It goes completely unresponsive, but I can hear everything working as normal.

Edit: It appears 7 Days To Die also causes the crash - particularly when I use the forge. Driving me mental.

AshB1989 · 1 Nov 2020 at 14:59

Hakanese said:
are you overclocking your gpu?
Edit: you been able to try a different gpu in your rig or your gpu in another rig?

Gpu isn't overclocked.

I've managed to borrow a friends machine and do exactly the same as what I did earlier - no crashes.

AshB1989 · 2 Nov 2020 at 17:22

Mr Mcgoo said:
So you put your gpu into your friends system and it was working fine? if so it maybe that your psu is undervolting the 12v rail. i had that happen to my gtx 1070 and the 12v rail dropped to 11.1v and would black screen while sound was working. changed the psu pcie cable over and worked like a charm.

Excuse my lack of knowledge, but is that the power cable from my PSU to GPU?

AshB1989 · 2 Nov 2020 at 18:45

I'll try that, but doesnt explain why USB ports would stop working/not have enough power.

AshB1989 · 2 Nov 2020 at 19:27

It is all around 3 years old with fairly heavy usage (4/5 hours most days).

I haven't reapplied thermal paste since I built it 3 years ago. Perhaps I'll take it all out and clean it, whilst reapply the paste.

Edit: When you say get a different cable for the GPU, does this mean an entirely new PSU?

Edit: Would this be a better cooler than the Ryzen 5 1600 stock cooler and fit inside this case?

AshB1989 · 3 Nov 2020 at 07:13

Mr Mcgoo said:
ok i see you have the cx550 non modular and so cant try a new cable. download hwinfo and check the 12v supply from your gpu and see what the 12v reading drops to under load. check the minimum voltage recorded on hwinfo by looking at the minimum tab

Edit: yes to both cooler and case

FANtastic. New fans ordered and new CPU cooler. In the meantime I will observe the temps.

AshB1989 · 5 Nov 2020 at 17:30

RLC said:
I'm having exactly the same issue on my PC so i'm interested to see if the new CPU cooler works.

I have intel i7 4790K (not OC), KFA2 2070S (not OC), 16Gb corsair vengeance LP ram @ 1600MHz, GA-H81M-S2H mobo, Kraken M22 CPU cooler and a Corsair SF750 small form PSU.

I've also got Steelseries Arctic Pro wired headset perma plugged in as well as a gaming mouse and keyboard. Outputting to a Samsung CF791 34" monitor.

I've tried reseating all the power cables and swapping the cables supplying the GPU. Using Afterburner to log temps doesn't seem to show any extremes of temperature in either the CPU or GPU when the crashes happen.

New PSU?

My case is a Coolermaster MasterCase MC500M

Also I sent the GPU back to be tested and no problems apparently although I didn't get the problem with my old GTX 960 or a second hand RX480.

I've also done the drivers thing twice.

I havent managed to get a new PSU yet as I'm considering upgrading mobo and cpu at the same time