Hi all,
As some of you are aware, I have recently started out offering PC repairs in my local area.
Now as part of this I wanted some business cards made, so I contacted a company, they said to send them through a design and the price that it would cost (at this stage no mention of if this was VAT inclusive or exclusive was made, so I assumed it was a fully inclusive price).
So after sending them the front of the design they request a design for the back of which I sent.
Then I hear nothing for 5 days (3 working) no conformation email or bill to be seen.
Then I receive a Paypal invoice for the work that I was not even aware they were going to complete being as though id received no correspondence prior to the Paypal bill. This bill was also 15% more than I was quoted, obviously VAT, I felt deceived and annoyed as this wouldn't have made them the cheapest option if this was clear from the start.
So I decline the invoice assuming an error had occurred (I hadn't spotted the value of the extra money being 15% yet).
I was then informed that it was VAT, they then got quite funny telling me that I couldn't avoid paying VAT on something. I obviously had assumed that this was considered in the original price.
So I sent an email to cancel the order.
I then receive an email back after a few days, this time telling me that the goods have already been printed and that I cannot cancel the order and must pay them immediately.
A few emails later an they have said they will charge me the orignal price, but I have already ordered from elsewhere because of their overcharge and the fact that I wasn't even aware they had accepted the job and were going to print it.
As far as I'm aware I never confirmed any order in the first place and under the DSR a contract is only entered into upon payment.
I basically feel robbed here as I don't think I have even entered into any kind of agreement with them.
Ive just told them I'm not paying for something I haven't ordered and they are threatening legal action over £25. As well as to increase the bill for every day the balance goes unpaid.
What would you do?
As some of you are aware, I have recently started out offering PC repairs in my local area.
Now as part of this I wanted some business cards made, so I contacted a company, they said to send them through a design and the price that it would cost (at this stage no mention of if this was VAT inclusive or exclusive was made, so I assumed it was a fully inclusive price).
So after sending them the front of the design they request a design for the back of which I sent.
Then I hear nothing for 5 days (3 working) no conformation email or bill to be seen.
Then I receive a Paypal invoice for the work that I was not even aware they were going to complete being as though id received no correspondence prior to the Paypal bill. This bill was also 15% more than I was quoted, obviously VAT, I felt deceived and annoyed as this wouldn't have made them the cheapest option if this was clear from the start.
So I decline the invoice assuming an error had occurred (I hadn't spotted the value of the extra money being 15% yet).
I was then informed that it was VAT, they then got quite funny telling me that I couldn't avoid paying VAT on something. I obviously had assumed that this was considered in the original price.
So I sent an email to cancel the order.
I then receive an email back after a few days, this time telling me that the goods have already been printed and that I cannot cancel the order and must pay them immediately.
A few emails later an they have said they will charge me the orignal price, but I have already ordered from elsewhere because of their overcharge and the fact that I wasn't even aware they had accepted the job and were going to print it.
As far as I'm aware I never confirmed any order in the first place and under the DSR a contract is only entered into upon payment.
I basically feel robbed here as I don't think I have even entered into any kind of agreement with them.
Ive just told them I'm not paying for something I haven't ordered and they are threatening legal action over £25. As well as to increase the bill for every day the balance goes unpaid.
What would you do?
