Man of Honour
- Joined
- 29 Mar 2003
- Posts
- 57,555
- Location
- Stoke on Trent
Minstadave has the answer then. An investigation is key. The letter from the specialist, if it definitely arrived, would have been processed by admin, secretaries, pharmacist and the GP. Important to find out how the mistake was made.
Why didn't the patient question it sooner? Medicine should be a shared decision making process, long gone are the paternalistic days. I'm certainly not excusing any mistake made, but self ownership of a condition and management is crucual. That's why letters are sent to the patient, and are now written in patient friendly language without jargon.
As you may know Clinical negligence is one of the areas I deal with every day and self ownership of a condition won't cut it when it ends up as a Letter of Claim and the NHSR get involved.
Any claim will all depend on what problems have occurred with the patient and if they have continued to have problems because of it.