what steps do I take with this buyer not receiving goods?

Schizophonic · 23 Dec 2022 at 11:38

So it was due to arrive on the 13th of December, it was all tracked but its not been delivered.
Do I refund them now or do I attempt to contact RM about compensation and when I get that (several weeks I bet) then refund the buyer?

I know about the industrial strikes and the risks I'm willing to take but RM > Evri. Other couriers at the time wanted more monies.

Doobedoo · 23 Dec 2022 at 11:42

Locate letter box… dispatch a different kind of package.

tom_e · 23 Dec 2022 at 11:43

You refund the buyer and then battle it out with RM.

Reuben klang · 23 Dec 2022 at 11:48

Contact RM. Refund and good luck.

Schizophonic · 23 Dec 2022 at 11:59

I suppose I can be a **** and make this buyer wait while I battle it out with RM. However I'm not like that and put myself in peoples shoes and expect to be treated the same way. He did abruptly message me in a condescending manner to tell me his goods hasn't arrived and I told him that there is a country wide issue with packages and if he can wait a bit longer. Now he's waited a fair bit I guess it will only be time before they message me.

Refund it is and battle with RM.

LOAM · 23 Dec 2022 at 12:05

It will likely be delivered at some point, the back log is ridiculous. I've just had my coffee subscription delivered this week that was dispatched on the 28th November.

MeatLoaf · 23 Dec 2022 at 12:53

I wouldbt refund yet, theres up to a months delay on some things, especially 2nd class

hyperseven · 23 Dec 2022 at 13:05

What platform were the goods sold on?

bris · 23 Dec 2022 at 15:02

If you refund now then its gone forever, he will eventually get it but he wont pay again.

Is their tracking? What does it tell you, I would refund if the tracking isn't telling you where it is because it's lost, if the tracking is still valid then send him the link and ask to wait abit longer.

Bottom line though is there is only so long you can delay a refund.

Schizophonic · 23 Dec 2022 at 16:38

Thanks for all the comments, interesting about all the comments.
It was on ebay for those who wanted to know, yes it still showed it was in 'transit' this morning and he advised it was delivered this afternoon.
Now checking on ebay its showing as delivered.
I did not issue a refund but asked him to make the request and I would have sent the money back to him.

As this morning when I reviewed the tracking, it didn't give a lot of information other than its still in transit.

Also it was sent on the 9th December, however on RM it doesn't even acknowledge the tracking number but it does on ebay.

n111ck · 24 Dec 2022 at 10:51

I had a tracked 24 parcel take 16 days earlier this month - if you refund and then they deliver it you won't get your money back.

ncncore · 24 Dec 2022 at 14:18

I think you should speak to the buyer and try to ask them to wait. I know it's crap but there's a huge delay in the system and they should have known that when accepting delivery by RM for the item.

It's the reason I have bought nothing online that had RM as the delivery agent.

LabR@t · 24 Dec 2022 at 14:32

Royal mail needs to fold

d_brennen · 24 Dec 2022 at 14:37

Its outside somewhere in the rain waiting to be sorted

dlockers · 24 Dec 2022 at 14:48

nipnosis said:
I think you should speak to the buyer and try to ask them to wait. I know it's crap but there's a huge delay in the system and they should have known that when accepting delivery by RM for the item.

It's the reason I have bought nothing online that had RM as the delivery agent.

I think you should rtft