What to do ? ( Recieved goods twice in error ! )

TaKeN

TaKeN

TaKeN

Soldato
Joined
18 Aug 2005
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Location
Shropshire
Hello all..

I've seen threads similar to this before but can't for the life of me remember their titles or contents.. ( for a search ofc )

I placed a £60 order for some clothes with M and M direct.. selected standard delivery ( 3 - 5 days ) and waited... and waited... until 7 days past.

I got peeved off and emailed their customer services with my peeved off persons email.. 6 hours later I get a reply saying " Leave it a couple more days, our couriers are v.busy , sorry for the delay " , so.. I bit my lip and waited.. two days pass and still no delivery !

A chap called Paul ( from their customer services ) then sends me an email saying " If we can't trace the delayed package.. what do you want " basically.. so I said " another package "

then next day ( saturday ) my clothes arrive at 5pm.. so I email paul saying " Original package has arrived, not impressed with the time it took to be delivered, but I suppose there is nothing you can do about this " no reply...

then the next day I get a shipping email from Interlink saying that there is a parcel on the way to me... mum shouts me up this morning and I've got a second delivery from M and M direct ( complete with delivery slip saying £0.00 ) so now I have two of everything I ordered lol.

Sorry for the long explanation.. but I'm trying to find out how long I can hold onto the goods before they are deemed a gift ?

and Paul did say he would send out a parcel providing he couldn't locate the original parcel ! :confused:

Thanks in advance :p
 
when a similar thing happened to me, i emailed them asking if they wanted the originals back + if so could they pay for postage, they said yes please + no problem.

I never got postage back though ;<
 
Well, the honest thing would be to let them know and get them to collect it or post at their cost.

Happenned to me once, with a £850 PC back in 2000! THey were meant to collect a partially faulty PC upon delivering the new one but they didn't take the first one back. I made good use of it for the next 3 years despite the inherent fault.

On a more recent note, I was so peeved off a company left my order by the front door of the lobby of our office building, where the public wander by, that I said I didn't receive it and got a refund. I think it was because they started using a new courier; the old one would come find our company entrance inside.
 
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I know someone that had a similar experience with Amazon, they ended up shipping two in the end, one sgned for the other not. Its their fault... you haven;t gone to their warehouse and stolen it.. lol .

Even with a company like MandM, £60 is small change to them; flog 'em on eBay!!

However, if you signed for both and they are "aware" then I would let them know a.s.a.p but get them to pay for delivery/transport costs, cost its not your fault.
 
Really? Never knew that, even if its their fault??... well actually i did, I was just injecting a funny into the thread.. ill get my coat :P/

If that happened to me, then yes I would do something...
 
12 June 2008

Re: Duplicate order received
Order ref: 123456789x

Dear Sirs

I refer to the above matter and write to inform you that I have today received a duplicate items at the above order. Please send courier for collection within the next 14 days. After such period I will consider the matter be closed and would deem you no longer require it's return.

I look forward to hearing from you.

Your faithfully

Robin Hood
Click to expand...

Keep a copy, sign it, seal it, send it by special delivery.
 
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The items could be classed as unsolicited goods, see below

Unsolicited Items

Under the Unsolicited Goods and Services Act 1971, (as amended) it is an offence to demand payment for goods known to be unsolicited, in other words, they were sent to a person without any prior request made by them or on their behalf.

Someone who receives goods in these circumstances may retain them as an unconditional gift, and does not have to pay for or return any unwanted goods. Anyone who receives a demand for payment for unsolicited goods should report the matter to their local Trading Standards Department.

However, in the case of unsolicited goods received before 1 November 2000, the recipient is required to give notice to the sender to collect them within 30 days, or otherwise to wait for 6 months, before being able to treat the goods as their own property.


I would give them an opportunity to collect them at their cost, if its been a while, then I wouldn't bother trying anything more. I wouldn't be paying anything for their mistake.
 
Except in this case its no "unsolicited" He clearly ordered the goods but was sent twice.

The Unsolicited Goods and Services Act 1971 amended was design to prevent companies sending you items you never ordered and then charge you for them later, e.g. Book clubs. In the OP's case he clearly ordered them so it doesn't really apply.
 
jamoor said:
Special delivery? at a cost of £5odd?

No chance.
Click to expand...

Regular first class then, tbh it doesn't really matter, just get certificate of postage and it'll be enough.

It's just by sending through Special Delivery it will get more attention from the company.
 
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