What to do ? ( Recieved goods twice in error ! )

Raymond Lin said:
Regular first class then, tbh it doesn't really matter, just get certificate of postage and it'll be enough.

It's just by sending through Special Delivery it will get more attention from the company.
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That's about what i'd do.

I had a similar situation with another retailer, i'd bought a DVD set (long one), and realised after about a 8 weeks some of the disks were faulty*, so they arranged for me to send it back.
I did, they sent out a replacement - after a week the replacement didn't arrive, so I contacted them again, and they sent out a second replacement.

The first replacement set then arrived about 2-3 hours before the second (one via rm, one via courier).

They arranged for a courier to pick up the spare set, and were quite surprised I think at my honesty :)


*It was something like 30 disks and 120 hours.


My personal view is, if a company makes an honest mistake, or tries to correct a problem that results in me potentially profiting, i'll do my best to sort it out (especially if the company has given me consistently good service).
If on the other hand it's a company that's screwed me around that sends me something twice it's a different matter....;)
 
I bought a mouse from a competitor a few years ago, and didn't receive it after nearly a week (next day delivery). So I rang them, they said I should have it, and that it's impossible I don't have it. Anyways, I argued on the phone with them for a while, and asked them to actually check with their courier and they hadn't. Same thing happened again, week later no product. So I demanded a refund. They gave me it after me having another argument on the phone. Then, 5 weeks later I end up with the mouse. :D

Same thing happened with a PC case as well, only that time I received it after 6 months. Different company as well.
 
Thanks for all the replys everyone..

Just recieved a letter in the post asking me to " Confirm whether or not I will be keeping the goods. "

I've emailed them telling them they need to collect them FOC as its their error not mine :)
 
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