What to do?

0gami

0gami

0gami

Associate
Joined
19 Dec 2005
Posts
676
Location
Manchester, England
Ok, So I bought The Mrs a 2gb iPod Nano with some romantic engraving on the back for Christmas, she absolutely loved it, loved the engraving too! - However after a good day or two of usage the thing packs up and refuses to switch on. (Mrs is not a happy bunny)

So I log a call with Apple (who were very friendly) and offer to send a courier out the next day to collect the unit and repair it. The very next day the courier arrives, collects the unit and away he goes.

Now, Apple said it would be returned to us within 5 weeks - which I thought was reasonable enough, however by week 7 I was a little worried so gave them a call, they were very apologetic and said that they had no idea where the iPod was and that it had got lost in the system somewhere. So they offered me a brand new 4gb iPod Nano as a replacement (Oooh an extra 2gb – yes please!) so I except this and they say it will be with me within 15 days.

After about 5 days the replacement 4gb iPod nano arrives, however the engraving on the back was spelt wrong! (Mrs is not a happy bunny)

So on the phone to Apple I go again, they are ever so sorry about the whole mess and say they will send a courier within 15 days with another replacement iPod and that he will collect the one which is spelt wrong (I had to sign a document to say I would send the incorrect one back with the courier)

So on Monday the courier turns up, gives me two boxes and refuses to take the wrongly spelt one away.

So now I have 3 iPods in my possession:

4GB iPod – fully working and spelt correctly.
4GB iPod – fully working but not spelt correctly
And wait for it…

The original 2GB iPod which appears to have been repaired!


So what do I do next? :confused:
 
technically they dont belong to you and you dont want to be thinking of excuses when they do turn around and ask for them back AFTER youve gven them away or sold them :p

the right thing to do would be to call them and explain to them that you now have 3 in your pocession. if they say you can keep them then at least you wont be feeling the "guilt" of "keeping it without permission". you can then do as you please with them...
 
I've just sent an email to the guy who was dealing with sending me my replacement to say

I received my replacement 4gb iPod yesterday - so many thanks for that.

However, the courier refused to take collection of the faulty unit - and he also delivered me the original 2gb faulty iPod which seems to have been repaired.

So now I have 3 iPods as follows:

Replacement 4gb - working and happy with.
Replacement 4gb - the one that wrong spelling on the back.
Original 2gb - seems to have been repaired.

I'm not sure what to do next - which Ipods should I have or should not have?

Please let me know
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Phone Apple again, and tell them what has happened, say to them they need to arrange for them to be collected.....I would almost bet they wont bother, not sure on the law as to when they would become your property though.



Mr Man
 
It's eBay time :D Just put a sticky label over the engraving, lol.

If you're a good honest sort of bloke though you probably ought to ring up and ask what they think. They might send you another one then!

Reminds me of a Fraisier episode where Daphne's bank keeps on paying more money into her account and whenever she informs them she gets more money, lol
 
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The engraving is kind of generic so I don't think i'd have a problem putting them on the Bay, i'll leave it in their hands for now - I couldn't believe it yesterday though!
 
0gami said:
I've just sent an email to the guy who was dealing with sending me my replacement to say ....
Click to expand...
You've done precisely what I would have done - you've told them the situation, and done it in writing, not by phone.

Now, sit back and wait. The worst that can happen is that you end up with what you should have had in the first place. If they either tell you to keep them all (unlikely, but possible given the farce so far), or they simply loose track, then you've gained some gear. But I'd advise against disposing of any of it until either they say to keep them, or a substantial time has gone past. This is the kind of thing where a year-end internal audit picks up on the ommission, and you get a request for return months later.
 
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