what to do....

VeNT

VeNT

VeNT

Soldato
Joined
9 Jan 2003
Posts
21,137
Location
Cornwall
ok so I moved into a new flat a couple of months ago now only to find that the phone line had been dissconected.
BT wanted £124.99 to re-connect me but offered to do it for free if I got their top ADSL package for 12 months (has the words "UNLIMITED" in its name.) I asked if they did trafic shaping? was there a FUP? are there ANY limits on my bandwidth. she said no to EVERYTHING! no limits (mentioned if I downloaded 50GB for two months running they would call to check I wasn't hosting a site or anything) no shaping, no caps etc.
so theres me happy as larry, 7.1Mb connection all installed, shiny home hub with phone for free too tyvm etc only to find out that when I tried to download a copy of openoffice I get 20-30k/s rather than the 200-300 I was getting downloading drivers from the cannon website!
to be sure I added a copy of ubuntu to the downloads and lo, total download speed never got above 35k/s
that is untill midnight. then all of a sudden I'm getting 200k+.
now I can SEE this is shaping, I KNOW bt suck for ADSL but what I wanna know is, can I go round and kick them in the ***** for lying to me?

if you're told these things by the sales staff isn't it miss-selling of goods?

(or maybe I'm just ranting)

any help would be brilliant
 
If you don't have it in writing you've got nothing to backup your claims. The lesson is *never* listen to phone sales staff as they can promise the world with no real worries of the consquences.

Also, 7.1 mbit should be netting you far more than 200-300KB/sec. Think more like 700 or so.

Unfortunately you got screwed by the same thing BT have tried (and failed) to do to me three times. If there's a socket in the house when you move in, they have to reconnect the line for free. You need to argue the case a lot usually, but you'll get there (I have done, as stated, three times).

If you write to a high level manager with a proper complaints letter (sent recorded delivery) you can possibly get out of contract. BT are rather hard to get away from though....

Alternatively, you could try DSR if you've only just been activated. Might work.
 
yeah but at a guess that would involve losing the phone line and I'll be buggered if I'm going though that crap again.
I'll give em a call and bitch about being miss sold it and get some money off or somthing.
 
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