What's OCUK's turnaround on graphics card RMAs with obvious physical defects?

[FrenchTart]

I bought an x1950xt-x a few weeks ago (yeah..I wasn't thinking straight) from OCUK. When I first installed the card, I noticed the fan wasn't working so I did the usual checks and it seemed that one of the pins on the fan header socket is about 1/3rd normal length. I managed to get the fan to work normally by playing with the way it was plugged into the socket but any minor knocks/whatever tend to dislodge it and cause the fan to fail. Wootz :/

I obviously should've returned it straight away but unfortunately I need the graphics card and really can't go a week or whatever without access to my pc.

What kind of turnaround would OCUK have for this sort of thing? I'm aware that I should call/raise a ticket but I don't really want to get the official ball rolling until I'm either sure I won't be without a card for long and/or can arrange alternative pc access.

I presume calling into the store would be quicker but I don't want to travel down there if they'll just give me hassle and refuse to exchange there and then...

Anyone got any ideas?

 

[FrenchTart]

Their phone service was constantly unreachable last time I tried to use it.

 

[FrenchTart]

Admittedly it was a while ago so they could have gone through some major changes/improvements since my experience.

...which was ringing several times a day for a week just to get through once :/

I'll give it a go when I get the chance (i.e. not in work) but if anyone has had any similar experiences I'd love to hear from you.

 

[FrenchTart]

Fair enough.

Cheers for the info.