Poll: What's your server vendor of choice?
- Thread starter iaind
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without meaning to sound rude what do you/he mean then?
maybe its down to IBM being so protective over the kit so they have to do all hardware work and software work is restricted somewhat?
Soldato
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I'm pretty sure the Dell R900 is just a badged Intel S7000FC4UR with slightly different drive bay configuration.
Soldato
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Dell.
No particular reason - saying that our account manager at the moment is awful.
The technical staff I've encountered have all been very helpful and knowledgable except when it comes to Openmanage software.
No particular reason - saying that our account manager at the moment is awful.
The technical staff I've encountered have all been very helpful and knowledgable except when it comes to Openmanage software.
Dell, no problems with the hardware but we're starting to use resellers more - our account manager wouldn't reduce the carriage charge on our last bulk order and pretty much admitted that's where they make a good chunk of profit.
Man of Honour
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Big datacenters, particularly in the telecoms area, use 48v DC power rather than 240/110v AC - it's more efficient by a fair amount, saves power and hence money. The servers run on DC internally anyway so the internal power supplies would just be doing the conversion anyway - better to do it end of rack or even for the whole datacenter rather than per server.
There are loads of legacy reasons too - DC generators at least used to have better fuel efficiency so had longer runtime for a given fuel load.
End of the day most enterprises don't care but telecoms, ISPs and that sort of market want it. We only use DC power in our more network orientated edge POPs but we don't want to be using different servers there because of the power so Dell are out of the equation for all of our 700+ servers - oops...
HP but as above their support can be awful. Recently had duff ram turn up with a new server, had new RAM sent out which was also part of a duff batch. 3rd time lucky after over one week. If it had been a production server I'd have lost the plot.
Awesome hardware, poor support.
Awesome hardware, poor support.
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I was going to say Dell but after the support I received from them today I'll reserve judgement, the raid controller on domain controller was being a ****. The first guy I got on their "specialist team" was useless, he went on to say that they have a utility that allows a 32bit server os to use 16gb of ram when it was no way related to the issue.
Turns out he was a middle man that's only used for driver problems etc and he should have passed me on to their highest tier of server support, wasting around 45 minutes of my time. Once I got through to the person who was qualified to do the job it turned from bad to worse, his english was so broken.
I've never had a problem with HP to date so I'd probably favour them at the moment.
Turns out he was a middle man that's only used for driver problems etc and he should have passed me on to their highest tier of server support, wasting around 45 minutes of my time. Once I got through to the person who was qualified to do the job it turned from bad to worse, his english was so broken.
I've never had a problem with HP to date so I'd probably favour them at the moment.
I was incredibly impressed with Sun's support today.
With my new iSCSI SAN, you can register your Sun account so any faults are logged directly with them.
I made a minor configuration mistake (setting the path on the host to the non preferred controller for the array) and 20 mins later I got a phone call from them asking if I needed any assistance
With my new iSCSI SAN, you can register your Sun account so any faults are logged directly with them.
I made a minor configuration mistake (setting the path on the host to the non preferred controller for the array) and 20 mins later I got a phone call from them asking if I needed any assistance
we've got a couple of those, its just a pain that you have to know IBM systems really well before IBM support will actually help you..
oh the irony lol
Man of Honour
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I was incredibly impressed with Sun's support today.
With my new iSCSI SAN, you can register your Sun account so any faults are logged directly with them.
I made a minor configuration mistake (setting the path on the host to the non preferred controller for the array) and 20 mins later I got a phone call from them asking if I needed any assistance
Most SAN providers are big on that these days, Netapp in particular are good at having a new disk sitting on your desk the next morning, you ring and ask why and they say 'oh one of your disks is showing signs of failing soon so we've sent you a new one'.
It's good service and clever as it costs them next to nothing to have in phone home and gets them a good reputation with customers
Associate
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I have an EMC Clariion CX3-20 and their support is great. A disk failed in middle of night, system phoned home... I got a phone call at 1:30 AM telling me an engineer would be there at 8:30 next morning and bingo he was. Sorted.
I can go with that (in terms of the i5's)
Fortunately couple of the guys (one in particular) is an old school guru with them, keeps up to date with that side of things well, yet still knows his stuff from the System 36 days....
if i remember rightly last time i called them was when we'd just installed them, bare in mind i know little about AS400 etc and i was the only one in the office on the day it decided to eat all its disk space, i had to beg the IBM to help..