Associate
They don't seem to do this any more, which is a shame.
It just results in me sending items back to rebuy at lower costs, so they can't be winning from this.
When you return an Amazon product, do they check the serial number?
- Thread starter mrochester
- Start date
It just results in me sending items back to rebuy at lower costs, so they can't be winning from this.
Of course, why wouldn't it be? For all they know you're sending them stolen goods. Why are you even asking this question? It's not really hard to figure out is it?
You were the one who said it was better for me to send back the used product than the unused one!
Man of Honour
Of course, why wouldn't it be? For all they know you're sending them stolen goods. Why are you even asking this question? It's not really hard to figure out is it?
What?
If you're going to send back anything then the still sealed unused product is the "best" one for them to get back.
Exactly, which is what I meant. Imagine if the product gets found somewhere and it turns out it's stolen and gets tracked back to them, they'd then be facing an investigation, hence why they'd probably prefer to have the original item back.
Obviously I'm not saying you'd send back a stolen item, I'm just trying to explain why a company would want the original back instead of a replacement.
I understand that but we are talking about my situation, not a hypothetical.
They don't know that though, do they? All they know is that they sent out a product with serial no. x and got back a product, although exactly the same, with serial no. y.
I've seen companies go through investigations and I can tell you no decent company would take even the smallest chance at risking anything, it could lead to bad press and damage their reputation or worse.
I've seen companies go through investigations and I can tell you no decent company would take even the smallest chance at risking anything, it could lead to bad press and damage their reputation or worse.
Hence my question whether Amazon check these things when you return at item. It doesn't bother me in the slightest which one I return, it would just be better for Amazon to get the unused one back.
Caporegime
Why would they suspect it stolen when he bought them both from amazon?
Soldato
They don't any more. In fact, they will actually suggest that you return the old item for a refund and re-buy it at the lower price.
I had this exact situation with my monitor, bought it then noticed they had temp dropped the price by £100 ish. so i asked their CS to refund the difference and they said it was now policy to not do that and i should re order and return the old one.
in the end, the one they sent me was slightly better than the first one so it wasn't an issue, but i was worried they would refuse the return if the serials were different. (£1000 monitor) couldn't find conclusive proof on the internet either way.
In the past they have refunded the difference, no idea why they would prefer to send out a new one. seems bizarre.
in the end, the one they sent me was slightly better than the first one so it wasn't an issue, but i was worried they would refuse the return if the serials were different. (£1000 monitor) couldn't find conclusive proof on the internet either way.
In the past they have refunded the difference, no idea why they would prefer to send out a new one. seems bizarre.
Man of Honour
Seems like a very strange change in policy as they're now just ending up with a load of stuff they can't sell as new.
Associate
I've had them do that with cheap items, like sub £10.
I doubt they'll let you keep a £55 quid item, let alone a £1k monitor though
I doubt they'll let you keep a £55 quid item, let alone a £1k monitor though
Suspended
Waits for a refund of £27 being sent