Where Do I Stand? Hi-Fi Repair Place Broke Something . . .

[Caged]

I took my Denon receiver into a local hi-fi repair place last week, and was charged £25 to give them the priviledge of poking around inside it.

They got back to me today saying that the microprocessor on it was failing, which was what had prevented the CD tray from opening (this sounds believable, it wasn't a mechanical issue). They wanted a further £50 to fix it, and I politely declined. I've just been to pick it up, with the view to eBaying it as faulty, because I saw one with a broken amplifier stage go for £80 or so a couple of weeks back, and a unit with everything working except the CD has gotta be worth at least that.

Anyway, I got it home, and the thing is completely trashed, the LED screen doesn't display anything, cycling through the functions causes the relay to bounce without doing anything, and then it powers itself off.

I will phone them tomorrow about this, but where do I stand with regards to getting them to put it back to how it was before I took it in? I'm not after a free repair here, I'd just like to not have my stuff totally destroyed when it's meant to be getting repaired / looked at.

Thanks

 

[tickle me elmo]

ask to have it put in the condition u sent them it in. not hard

 

[whitecrook]

I took my Denon receiver into a local hi-fi repair place last week, and was charged £25 to give them the priviledge of poking around inside it.

They got back to me today saying that the microprocessor on it was failing, which was what had prevented the CD tray from opening (this sounds believable, it wasn't a mechanical issue). They wanted a further £50 to fix it, and I politely declined. I've just been to pick it up, with the view to eBaying it as faulty, because I saw one with a broken amplifier stage go for £80 or so a couple of weeks back, and a unit with everything working except the CD has gotta be worth at least that.

Anyway, I got it home, and the thing is completely trashed, the LED screen doesn't display anything, cycling through the functions causes the relay to bounce without doing anything, and then it powers itself off.

I will phone them tomorrow about this, but where do I stand with regards to getting them to put it back to how it was before I took it in? I'm not after a free repair here, I'd just like to not have my stuff totally destroyed when it's meant to be getting repaired / looked at.

Thanks

Tell the hifi repair shop that, not us...

 

[Caged]

Some quality replies there, really raising the standards of posts on these forums. Whitecrook, you aren't a moderator yet, but keep trying, I'm sure your attempts aren't going unnoticed by the talent scouts.

The question at the end was where I stood with the place who did it, I have no idea what rights I have in these kind of situations and was asking for advice.

But hey, I guess what we all need is a good old relationship thread!

 

[Replicant]

Some quality replies there, really raising the standards of posts on these forums. Whitecrook, you aren't a moderator yet, but keep trying, I'm sure your attempts aren't going unnoticed by the talent scouts.

LOL

Perhaps in repairing the unit they inadvertantly demaged something without realising, take it back to them, simple, how do we know were you stand, depends on this company's attitude to customer service.

 

[Heliospherez]

If the Hi-fi was faulty when you left it for repair, I don't think you have much of a chance of getting any sort of repair of these 'new' problems.

From what i know about electronics and electrical fault diagnosis, I would say it was quite possible the repair shop caused the faults (they would have to perform some very basic testing on the chips & circuit boards contained in the unit, some of the testing is potentially destuctive - which they should repair,and some of the microprocessors and circuits are completely unique to the systems, and new to the repair guys) - Repair shops rarely hand back gadgets the way they receive them.

This is one of the reasons I never leave electrical things in for repair. Thes days it usually works out cheaper to either remove the working parts and sell them, or scrap the faulty item altogether. Its your word against theirs, and to be fair, the item wasn't working before they looked at it.

Let us know how you get on, as it is a grey area with regards to trading standards.

 

[Caged]

how do we know were you stand, depends on this company's attitude to customer service.

I'm talking legally. Thanks for a good reply divosuk, it seems it's basically my word against theirs, and how willing they are to help.

I'll see what they say tomorrow.

 

[whitecrook]

Whitecrook, you aren't a moderator yet, but keep trying, I'm sure your attempts aren't going unnoticed by the talent scouts.

...


I'll see what they say tomorrow.

I'm not quite sure what you mean by that. My attempts at moderating? How..

Anyway, what did the HIFI shop say?

After reading your post again again, I noticed you paid 25 quid for them to poke around - most reputable places will look for free, and give an estimate for price to fix. At that point I would have walked, but anyway, if you get no decent repsonse from them you should go to Citizens Advice Bureau, this is probably the best place to find out what your legal rights are. (Unless you want to pay loads for a solicitor/lawyer but I guess not)