Where do I stand with amazon?

[fez]

In a lot cases it's hard to imagine that the person asking for help doesn't see that they're pretty much the major cause of their problems and also the main reason why other people are struggling to provide constructive advice.

There seem to be more and more people who behave in a completely unreasonable fashion yet are completely oblivious to the fact. These people are usually the first ones to say "its not my fault" as well.

I have had this sort of thing happen to me a number of times with companies. I never blame the customer support person as common sense should tell you that they won't benefit from lying to you. They get their wires crossed sometimes or perhaps they get confused. Being a vindictive **** and demanding that a complaint is raised against someone is just sad. They usually sort it out quite quickly but you might need to try again. For the sake of £300 I would phone them up and see what they say rather than throw my toys out of the pram.

 

[jpaul]

i'm looking for the op to point to the t's&c's they have said cover this. they have been pretty clear and have mentioned a couple of times now. i'd like to see their take on it as i persoanlly cannot see anything that would cover this claim.

metoo
None of the thread participants has found it, and Amazon denied it in the original post - QED.

I guess they are just pragmatic about having to process a return (that will become a warehouse item ?), so if you approach them reasonably, following a price fall, may make a gesture.

The 20% reductions on warehouse (like the ebay offers) have been fairly frequent, so can be anticipated, and, if you use camelcamel(&hotuk) to assess 'real' prices on articles, there are few surprise reductions for non-warehouse stuff.


For upcoming prime day I am intrigued as to what amazon responsibilities are for revealing the 'regular' price
Mastercard do talk about genuine price (fall) protection, but not sure any UK cards have that option

 

[Jamesyboyjim]

Amazon support can be very frustrating and quite often miss the point you are trying to raise.

"I understand you're upset that our courier broke your letterbox, to make this better I've given you an extra month of prime"
I'd just like the letterbox replaced please.
"I totally understand, as a result, I've issued you a 5.00 voucher and you can keep the month of Prime"

 

[fail at the internets]

Op you wasn't promised anything yet you kept hammering that home, I instantly switched off after that, Amazon isn't obligated to do anything but your attitude was OTT.

And then you thought uttering the magical words I want to raise a complaint would do anything. Shoppers like you are actually the worst. This is giving me awful flashbacks to the six months I worked retail at 18