Amazon don't offer a price match service. They sometimes refund the difference on items that drop in price as a goodwill gesture, which is exactly what the OP was offered. The second offer was to return the TV at cost to the customer, and then to purchase another new TV to benefit from the price difference.
Where do I stand with amazon?
- Thread starter xraycat87
- Start date
Amazon don't offer a price match service. They sometimes refund the difference on items that drop in price as a goodwill gesture, which is exactly what the OP was offered. The second offer was to return the TV at cost to the customer, and then to purchase another new TV to benefit from the price difference.
Soldato
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I ******* hate how these people automatically assume that they can address you by your first name as if they're a friend or an acquaintance.
Can you link us to where it states this as their policy? As far as I was aware, Amazon don't offer any price matching at all. They have a pre-order price guarantee, but their price match on TVs was stopped in 2016 I believe. Sometimes they'll refund the difference, but I suspect that's probably down to your standing with them as a customer. I've been a Prime customer for many years and they're always willing to help me out if I contact them for something. I've even had a new Kindle from them because the old one had a broken screen when something fell out of a cupboard and onto the device. It wasn't my fault, nor was it theirs, but when I contacted them to see about arranging a replacement screen, the rep offered me a new device.
Caporegime
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Why would that bother you. It's your name isn't it?
Is this actually a thing?
Is it actually 20% cheaper? Both chat people clearly say that the discount doesn't apply to your item?
i'm using the price match term wrongly but i've been pretty clear what i was getting at - the op claims that the t's&c's of the discount offer state that it can be retrospectively applied.
how would you address them?
That's what the OP is saying, but both agents in the chat say that there's no discount available on the TV purchased, hence my suggestion of returning it and paying the delivery cost back to Amazon.
After looking, I can't even find any TVs on Amazon for £1299 at the moment, certainly not with Prime delivery. That's on both the normal site and the Warehouse Deals site.
i'm taking the possibly naive view that the op is correct in their assertion that this offer can be applied retrospectively, which is why suggesting returning it makes zero sense.
however i am starting to think the op is talking a tiny little bit of poop. perhaps they are viewing the t's & c's how they would like to them to be rather than how they actually are!
@OP - has the price actually dropped by 20% or is there a code that you need to apply for this discount?
You've put code, which seems to me you need ot apply it but both agents have informed you cannot.
Also, have you actually tried applying this code yourself directly?
You've put code, which seems to me you need ot apply it but both agents have informed you cannot.
Also, have you actually tried applying this code yourself directly?
Right ok, so I get it a bit more now. Amazon have 20% off certain items in their Warehouse Deals site for today. There's absolutely no guarantee that the TV the OP purchased would have even been included in this deal given that items in the Warehouse Deal are used items that have been returned to Amazon for whatever reason. Thus, stock would only be one or a few of that specific item (one would expect that a TV that's over £1k would only be a single item in stock). It looks like the OP has jumped to the conclusion that the TV purchased would have been discounted by 20% today and has gone in all gung-ho on chat as if entitled to this discount. They've been advised that the item purchased isn't eligible but they've been offered a goodwill gesture, but then the agent that the OP was transferred to doesn't seem to be able to honour this goodwill gesture.
Returning the TV will in no way guarantee that it'll be at 20% off and you can't even buy another of that TV now because there aren't any available for £1299 in the Warehouse Deal page now.
So it looks like the real issue here is that the agent at first made a mistake and was hasty in offering the 10% goodwill, it hasn't been applied and now the OP is annoyed and thinks she's been lied to.
https://www.amazon.co.uk/Amazon-Warehouse-Deals/b?ie=UTF8&node=3581866031
That's the Warehouse Deals page. It just says "select items" at the top of the page. There's absolutely no way of knowing if the TV purchased would have ever had 20% off today, and I don't see how the OP can be annoyed at not getting discount on something that's been purchased as a deal anyway. It wasn't a brand new product, there aren't more of them to send out, so be happy with the purchase you've made. Something made you decide to buy it at the price you paid. Maybe leave it at that?
Returning the TV will in no way guarantee that it'll be at 20% off and you can't even buy another of that TV now because there aren't any available for £1299 in the Warehouse Deal page now.
So it looks like the real issue here is that the agent at first made a mistake and was hasty in offering the 10% goodwill, it hasn't been applied and now the OP is annoyed and thinks she's been lied to.
https://www.amazon.co.uk/Amazon-Warehouse-Deals/b?ie=UTF8&node=3581866031
That's the Warehouse Deals page. It just says "select items" at the top of the page. There's absolutely no way of knowing if the TV purchased would have ever had 20% off today, and I don't see how the OP can be annoyed at not getting discount on something that's been purchased as a deal anyway. It wasn't a brand new product, there aren't more of them to send out, so be happy with the purchase you've made. Something made you decide to buy it at the price you paid. Maybe leave it at that?
There is also one big problem with the OPs first post, he states there is an offer for every warehouse deal to have 20% off, when in actual fact it is another of Amazons limited 20% off warehouse deals, and as per the initial chat, the TV he bought isn't even included in the 20% offer.
In fact there are only 3 TVs in the offer and the most expensive of them is under £200.
In fact there are only 3 TVs in the offer and the most expensive of them is under £200.
all the warehouse products are not new , and individually priced, so why is another warehouse product of the same model tv (with a 20% voucher) equivalent to the warehouse product you already bought - this immediately voids any 7 day price match hypothesis ?
Soldato
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Unfortunately, you've posted in the wrong place - you see, various members on here walk on water, and this is the perfect thread for them to show how not perfect you are.
I totally understand your issue.
Amazon offer a price drop guarantee, one of the reasons you purchase from them. They're then saying that they won't honour it, but will give you 10% of the 20%. You're then told you're not entitled to anything.
That's a bit of a crappy situation - it's really annoying being told different things by different advisors that apparently work for the same company, even more so when it's costing you a fair amount of money!
Annoyingly, I don't think there's much you can do, other than to call back at a later time and ask to speak to a manager. They'll ask you why you want to, and try anything not to pass you over, but just insist, as you'll likely be told the same things again :/
Huh? Where has that happened?
It’s not costing the op anything. Its not as if it is money the op was expecting at the time of purchase.