Which internet provider?

Rannoch · 22 Apr 2017 at 20:25

In that case Plusnet were abismal, complete jokers.

mushtafa · 22 Apr 2017 at 20:27

What was so bad about Plusnet. My line speed is 80/20 max. All providers say they can offer that

Rannoch · 22 Apr 2017 at 20:30

I had nothing but problems with Plusnet, low speeds, downtime and incorrect billing. They even tried to charge me £30 to leave, was a real headache.

IT Troll · 23 Apr 2017 at 23:03

Gave BT another call but they still wouldn't budge. So I've gone with TalkTalk; £26 pm after cash back for 76/20, no traffic shaping, no activation fee and fixed price for contract.

Plusnet worked out at £28 pm after cash back, once you factor in the activation fee and extra charge for caller ID. I read a few reports of people having slow downs from the traffic prioritisation. Which put me off a little.

2004typer · 25 Apr 2017 at 11:45

I'm with EE, £32.50 a month for 76/20. Got £150 cashback coming as well. Not noticed any traffic shaping on the service as well. Average download speed on my phone over Ookla hovers around 70Mbps over 5g Wi-Fi so more than happy.

lltfdaniel · 25 Apr 2017 at 14:29

I vouch for ee, they have good customer service

IT Troll · 28 Apr 2017 at 19:40

Plusnet are increasing their line rental (by £1) and call charges on 29th June.

mushtafa · 28 Apr 2017 at 22:06

I asked Plusnet for some discount on the activation fee. They declined. Both EE and Vodafone are cheaper at the moment. My search continues....

realscot · 29 Apr 2017 at 07:40

I've just changed from my current TalkTalk 40/2 at £23/month inc line rental as i'm out of contract now. Have decided to choose PlusNet 80/20 as they let you pay the 12 months line rental in 1 payment meaning your only paying £15.49/month line rental instead of £18.99. That might be worth considering when deciding on an ISP. Not many will let you pay line rental upfront.

IT Troll · 29 Apr 2017 at 08:43

Upfront line rental is a bit of a gamble. It is good for avoiding line rental prices increases like this, however it does mean they have you over a barrel. If the broadband charges increase you can still leave without charge but the line rental you have paid is not refundable.

joeyjojo · 29 Apr 2017 at 18:03

Switched to Green ISP recently (greenisp.net) specifically because they're a bit different, and only 3 month minimum tie in. Phone line separately from the Coop.

Great customer service so far - no waiting on the phone at all, and quick email replies. I have the plain ADSL2+ with 100 GB usage and it's only £15 pm (=£30 with the line). So far so good.

VDSL is more, you're looking at £27 pm + line for 76/19 Mbit.

KIA · 30 Apr 2017 at 20:55

joeyjojo said:
Switched to Green ISP recently.

Passwords and personal information are sent in the clear.

Avoid.

joeyjojo · 2 May 2017 at 20:54

KIA said:
Passwords and personal information are sent in the clear.

Avoid.

I don't know what you mean by this.

KIA · 3 May 2017 at 16:30

joeyjojo said:
I don't know what you mean by this.

During sign up, person information is not sent via an encrypted connection.

During login, your password is sent in plain text without encryption.

russ9898 · 5 May 2017 at 12:54

Any further thoughts on this? My BT infinity contract is up shortly so looking to change ISP, I was all set on Orange until I saw this months Think Broadband report...

https://www.thinkbroadband.com/news/7696-uk-broadband-speed-test-results-for-april-2017

I had shortlisted to:

Plusnet
TalkTalk
EE

Looking to go for a 76mbit package but all three ISP's have a number of bad reports (as is usually the case) and I cant decide which is likely to be the safest bet.

TheVoice · 5 May 2017 at 19:03

BT not offering any kind of decent retention deal?

Deleted member 77746 · 5 May 2017 at 20:48

Internet isn't really getting cheaper it's just getting faster.

AOL was £34.99 a month in 2004. - https://web.archive.org/web/20040405071713/http://www.aol.co.uk:80/broadband/1mb/
- Note (20 x faster than dial-up) with free modem and webcam lol

http://imgur.com/GY7DkRH (Frog Modem)

I have been looking for an alternative to Zen but I really can't find anything better at nearly same price in 2004.

bremen1874 · 5 May 2017 at 22:37

It's getting cheaper and faster.

In 2004 that 1Mbit AOL ADSL connection would have cost you £45+ including the line rental.

You can now easily find 80/20 FTTC for £30/month including line rental and ADSL2 for £20 or less.

Woden · 5 May 2017 at 22:42

Signed up for BT today.

£28.99 for 55mb, with a £200 MasterCard and £80 cash back. Also the only ones not charging me extra for a line fitting, my house only has a VM line, no BT.

Fishpan · 6 May 2017 at 17:00

Can vouch for Plusnet. When everything is working - rock solid stable. When it doesn't though, the CS is quite slow at resolving issues unless you get in contact with their social media team to get things moving.

John lewis broadband also an option as well as the 1 month short contracts offered by NOW TV broadband.