White pixel

[chris_uk333]

I have a tiny white pixel to the right of my screen, does that mean it's dead or stuck? :S Any ideas?

Cheers

 

[cmndr_andi]

This sounds like you have a "bright pixel" defect on your monitor. You can try and fix it by downloading a video or application which quickly changes colour, to try and kick it back into life.

If this doesn't work then you will want to consult the retailer and have a look what the manufacturer's policy is with stuck or bright pixels. Some manufacturers (like Dell's "Ultrasharp" product range) will give you a replacement if there is just one stuck or bright pixel, while others will require a certain number and/or placement of bright/stuck pixels before they will consider the display faulty and issue a refund.

Are you still within the 7 days since purchase? If you are the distance selling regulations should allow you to return it for a full refund (you pay for return delivery) as these laws are aimed to protect customers, so they can look at a product in the flesh and judge whether it is fit for purpose - just like they can on the high-street.

May I ask what model of monitor you have?

 

[chris_uk333]

Thanks for the reply. The monitor i purchased from OCUK, it is the

LG Flatron W2261V-PF 22" Widescreen LCD Monitor

 

[cmndr_andi]

Unfortunately, LG's pixel policy is not very generous. According to that page, they require 7 or more bright sub-pixels before they give you a replacement.

I suggest you contact OCUK ASAP and see what they can do.

 

[andy_mk3]

Have you tried flicking it? I've had this happen once or twice and it's fixed it

 

[chris_uk333]

Flicking the monitor on and of do you mean?

 

[cmndr_andi]

No, he means physically flicking it.

It can work, but i wouldn't do it until after you have exhausted all options with the retailer as they require the monitor to be in "as new" condition.

 

[chris_uk333]

I just inspected it closer, and it's actually green, not white :S

 

[cmndr_andi]

Ah, yea must be an always-on green sub-pixel instead of a bright pixel, unfortunately the same limit applies, ie. LG will not give you a replacement. Best to contact OCUK, did you buy it in the last 7 days?

 

[chris_uk333]

Nah, i purchased it in June.