Who are info@btresponse? - Email bounceback issue.

[Draeger]

I just sent an email to a friends Yahoo account and it got bounced back. The bounceback reads:-

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

[email protected]
The mail server could not deliver mail to [email protected]. The account or domain may not exist, they may be blacklisted, or missing the proper dns entries.

There's also a details.txt attached to the email:-

Reporting-MTA: dns; viking.eukhosting.net

Action: failed
Final-Recipient: rfc822;[email protected]
Status: 5.0.0

I Googled [email protected] but didn't come up with much info. I then resent the original email to my mates Yahoo account and he got it no problem the second time. Weird. Just curious if anyone can conjure up any info on why this would have happened?

 

[radderfire]

I'm expecting you are using a BT e-mail address yourself. So your e-mail is sent via a BT server. When your e-mail doesn't get through to its destination for whatever reason, the BT server will send you an error notification e-mail.

 

[Draeger]

I'm expecting you are using a BT e-mail address yourself. So your e-mail is sent via a BT server. When your e-mail doesn't get through to its destination for whatever reason, the BT server will send you an error notification e-mail.

Almost right. The email I used to send was one of my business email addresses that I set up on my own server. However, the you are on the nail with the BT connection as we have BT Infinity as a service provider. Strange that it didn't go through first time but fine the second. My wife had a few bouncebacks last night sending from her BT email addy to a friends Outlook.com email address. Could it be connected? I've checked my IP address and it isn't showing up on any of the main blacklists.

 

[radderfire]

It is most likely that your domain name is not properly authorised to use the outgoing mailserver you are trying to connect to in order to send e-mail using your own domain name.

Status 5.0.0 is a somewhat generic e-mail message but if you search on it you will find it discussed.

Your hosting provider should provide an outgoing mailserver for you to connect to in order to send e-mail. This is the one I would use, rather than try to connect to the outgoing mailserver provided by your ISP, i.e. BT.

 

[Draeger]

The outgoing mail server being used is the one from my own domain, not BT Broadbands one.