who is the contract with?

Do you know for sure that the cluster is not faulty? It's just I have read through the other post you made and this one, and can't see anywhere where it states that the cluster is definitely not faulty (might be there but I can't see it).

That is a lot of money to go spending on a vehicle to find it still hasn't been fixed. I can tell you from personal experience from the wife's van though that the diagnostic equipment that garages use do not always point directly to the cause of the problem.

Our van would run really rough and lose power at random times. We had our mechanic (who is very good) put it on the machine and it threw about 20 error codes at him, and to be honest it was almost a case of starting at the lowest cost fault and hoping that would fix it (which it didn't), and then work our way through the error codes from there. The problem sometimes is that one thing being faulty can throw other things out (or at least it appears that way).
 
That is a crap way of going about it.
What your mechanic who is not very good should have done is cleared the logged faults and then taken it for a test drive himself to see what happens next..
You will then get things flag up as "pending" faults before it gets anywhere near to putting a light on the dash.
from this, with a little brain power and further TESTING of components, you should be able to find the fault.
 
Do you know for sure that the cluster is not faulty?
No, I just know that the new one had no effect. I will send the original (yes, I made sure I got it back) to be tested and add the cost to my claim.

I can tell you from personal experience from the wife's van though that the diagnostic equipment that garages use do not always point directly to the cause of the problem.
Exactly. They should be more than aware of this and should have exhibited more care in their diagnosis.
 
Amleto said:
Do you know for sure that the cluster is not faulty?
No, I just know that the new one had no effect. I will send the original (yes, I made sure I got it back) to be tested and add the cost to my claim.
Click to expand...

Exactly what I was about to say. Whatever you do, do not make 'false' claims on the court form (I don't mean false as in you are trying to lie to the court, I just mean false as in you are not really sure). Send it off and get it tested to know for sure if it is faulty or not. I'd send it to someone reputable and get them to put on letter headed paper there is nothing wrong with it, and then submit that to the court as your evidence.

If you just go there and say there is nothing wrong with it without hard evidence they will pull you apart.
 
I don't understand the title of the post. Who exactly did you sign a contract with? Don't bother arguing a verbal contract as that is meaningless.

Maybe if you paid via credit card you might be able to ask your CC company to reclaim the money (I doubt it)... Otherwise your only option is to take it on the chin and move on with your life.
 
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