Who should I write to re: broadband availability?

Russinating said:
That's what I'm asking, surely?

There's 77 houses on my street and flats at the bottom, and the houses are mostly converted into between 2 and 4 flats. That's about 400 individual residences. Availability seems to be everywhere except my street and the adjoining one so I don't think it's a demand issue. Houses are also Grade listed so you can't have a Sky dish on the front which is a massive bonus for Virgin.
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You do realise that most telcos, cable companies in particular don't want to touch the home market, where it would cost a certain amount to lay the appropriate services to?
 
Had responses back, none good.

OpenReach said:
Thank you for your enquiry. You are connected to the Bristol West Exchange, cabinet 48.

When deploying cabinets, we must inform the local planning and highways authorities of our intention to site a cabinet. This is performed by sending a noticing of intent to the council. (This is not part of the normal planning application process).

When planning our deployment, we must ensure that the DSLAM cabinet is located within 100m of its associated telephony connection cabinet and that there is adequate access to power and existing telephony infrastructure. Also, ensuring that the cabinet does not obstruct pedestrians, or provide a danger to road-users. To further enable the location of the DSLAM, we must accurately survey for other utility underground structure and obstacles.

After multiple surveys we could not find a location which fits with the above criteria. On this occasion it is due to other utility services in the area, therefore as we couldn’t find another suitable location to place the cabinet, it has been deferred out of the program until further notice.
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No room for a cabinet? :confused:

Virgin said:
Further to your enquiry regarding the provision of Virgin Media cable services to your property; we have undertaken a series of surveys to assess whether this is feasible at this time.

Unfortunately our surveys have highlighted that it is prohibitively expensive to upgrade your block of flats to receive digital services.

Also with existing apartment blocks, we do not have the ability to wire internally and to attach our wires externally would require wayleave permission from the property's Freeholder/Management Company which is difficult to secure. Also we have Health and Safety restrictions which do not allow us to install our wires externally above the third floor.

Regrettably we are not in a position to offer service at this time, but we have a clear understanding of the need for provision in this area. As different ways of serving non-cabled streets and estates within our existing built network change, we will continue to look at technically feasible and cost-effective options with a view to providing service at some time in the future.
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Urgh! I don't even live in a block of flats.
 
Sounds like the flats are too expensive for Virgin to hook up, hence affecting the whole street.

As for BT, you actually sometimes get people complaining where the FTTC cabinet is. There's even one town that totally rejected FTTC all together for historical reasons...

TL;DR version, blow up the flats.
 
The flats are minor. This is my road(s): https://maps.google.co.uk/?ll=51.454532,-2.622133&spn=0.002972,0.008256&t=h&z=18

I live on West Mall. The road to the East called Regent Street has Virgin, even though they're all flats above shops. Our two roads (West Mall and Regent Street) are all houses the whole way down, some converted into flats some full houses. The only flats are at the bottom of the road where it says "St Vincents Rocks", and I wouldn't imagine there's any more than 10-15 apartments in there.
 
Orcvader said:
Sounds like the flats are too expensive for Virgin to hook up, hence affecting the whole street.

As for BT, you actually sometimes get people complaining where the FTTC cabinet is. There's even one town that totally rejected FTTC all together for historical reasons...

TL;DR version, blow up the flats.
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Got any further info on the historical rejection?
 
Russinating said:
The flats are minor. This is my road(s): https://maps.google.co.uk/?ll=51.454532,-2.622133&spn=0.002972,0.008256&t=h&z=18

I live on West Mall. The road to the East called Regent Street has Virgin, even though they're all flats above shops. Our two roads (West Mall and Regent Street) are all houses the whole way down, some converted into flats some full houses. The only flats are at the bottom of the road where it says "St Vincents Rocks", and I wouldn't imagine there's any more than 10-15 apartments in there.
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Maybe they just didn't want to deal with (or were prevented from) digging up the roads in what appears to be a conservation area?
 
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