Whos PS4 has failed so far?

vUNREALv said:
While I agree extended warranties are usually just rip offs, you don't have a 5/6 year warranty for an item under sale of goods you have the 5/6 year period from the time you realised their was a fault to do something about it, and the longer it is the less likely it is you will get a refund or exchange you will have to fight for it the law doesn't just entitle you to a refund/exchange within 5/6 years you may have to accept a partial refund or credit.

People buy extended warranties to hopefully make it easy to get refunded replaced without courts or lots of hassle with no guaranteed outcome.
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No you have a non defined period of time to make a claim up to 6 years. What you have described only applies in Scotland where you have 5 years from the point of discovery to make a claim.

The sale of goods act is not a warranty it is your basic legal rights which in most cases cover you more than most extended or manufacturer warranty's.

There is no legal requirement for a company to provide any type of warranty but they have to for-fill the requirements of the law which is the sale of goods act. Anything added by a company whether paid for or not is always in addition to your statuary rights.
 
I may not have been clear with my words before but what I was trying to get across is that the sale of goods IS NOT a 5 year warranty its just a period of time the law says it is reasonable to expect an item to be fit for purpose saysit doesn't mean you can get a replacement or refund in that time.
http://sogahub.tradingstandards.gov.uk/
 
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vUNREALv said:
I may not have been clear with my words before but what I was trying to get across is that the sale of goods IS NOT a 5 year warranty its just a period of time the law says it is reasonable to expect an item to be fit for purpose saysit doesn't mean you can get a replacement or refund in that time.
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Quoted from the sale of goods act.

It is important to remember that a guarantee does not replace
or limit a customer’s rights. Customers are entitled to raise
a problem with you regarding a product for up to six years
from the date of purchase (five years from the discovery of a
problem in Scotland) regardless of the terms of any guarantee.
Customers are entitled to rely on the remedies available to
them under law (outlined in this guide) rather than their rights
under a guarantee, if they wish.
This means that if a customer complains to you about an item
that is not fit for purpose, does not match the description, or is
not of satisfactory quality, you must deal with their complaint –
you cannot force them to use their guarantee.
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Faulty goods, no acceptance (Up to Six years from date of purchase)
If the item does not conform to contract (is faulty) for any of
the reasons mentioned previously, and the customer has not
accepted the goods, the law says the customer is entitled to
• reject the goods and claim a full refund, or
• request a repair or replacement if that is the customer’s
preferred option.
As the retailer, you can offer a repair, a replacement or
a credit note, but you cannot insist on any one of these.
It is the customer’s right to receive a full refund in these
circumstances.
Where a customer is entitled to a full refund because they
have not accepted the goods but have agreed that you may
repair or replace the goods, they can still claim a full refund if
the repair or replacement is
• taking an unreasonable time, or
• causing an unreasonable inconvenience, or
• if the repair or replacement is not satisfactory when
they receive it.
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My brother has just called it seems his PS4 will not accept any discs. When you try and insert a disc it just clicks lots and does not take the disc in.
 
What would you do here guys.

My brother had his ps4 delivered from shopto. Plugged into his 2010 Samsung TV. Flickering screen handshake problem. Plugged into 3 other tvs in the house no problem.

Updated the firmware of the TV to the latest one. Still no joy.

My brother then brought his TV down to my house and plugged my playstation 4 into his TV. Works fine.

We are now thinking it's a problem with the ps4. Reformatted the playstation 4 and installed version 1.51 still no joy.

Phoned shopto up and they said they can receive the console back but if they find no fault they will charge 9 quid for it to be returned.

Phoned Sony up they said it's a problem with the TV then if it works on other Tvs and would not listen when we said that the TV works on another playstation.......

The final thing we can try is to purchase the hdmi splitter above to see if that makes the handshake. But if they doesn't work what next???

Very frustrating!!!
 
dean_ham said:
What would you do here guys.

My brother had his ps4 delivered from shopto. Plugged into his 2010 Samsung TV. Flickering screen handshake problem. Plugged into 3 other tvs in the house no problem.

Updated the firmware of the TV to the latest one. Still no joy.

My brother then brought his TV down to my house and plugged my playstation 4 into his TV. Works fine.

We are now thinking it's a problem with the ps4. Reformatted the playstation 4 and installed version 1.51 still no joy.

Phoned shopto up and they said they can receive the console back but if they find no fault they will charge 9 quid for it to be returned.

Phoned Sony up they said it's a problem with the TV then if it works on other Tvs and would not listen when we said that the TV works on another playstation.......

The final thing we can try is to purchase the hdmi splitter above to see if that makes the handshake. But if they doesn't work what next???

Very frustrating!!!
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The Hdmi switch didn't work!
 
Try your PS4 on his TV? If that works just swap PS4s?

Not exactly a solution to the problem but it sounds like it could be a satisfactory outcome?

ps3ud0 :cool:
 
Anyone know if they swap it out due to the noisy disc drive?

It sounds awful when I insert and remove a disc when the console is lying flat. Goes away when it's standing up but I don't want it standing up as it will then not be in/on the TV stand unit I bought.

I haven't used the console for over a week now because I moved house and they messed up my internet move so I'm without for another 5-6 days yet.


I rarely ever swap discs but was a bit worried it could lead to a bigger problem later so if I can get it swapped I would.
 
I thought mine was DOA when I got back, turned out the supplied HDMI cable was dodgy. Swapping it worked right away.
 
Not happened before but I plugged the usb cable into the ps4 while it was already connected to the ds4 and both switched on last night and a little spark arced between the connections and the picture went off and came back on, made me a bit worried.
 
ok my ps4 just broke!!! updated to the latest firmware played a bit of AC4 then turn it off

5 mins later it was making noise then spat out my game disk.

Now it sounds like it trying to eject a disk and there none in there over and over again....
 
PS4's certainly seem to be outnumbering Xbox One's for returns at my work, although I guess they did sell more.

Seen about 40 PS4's yesterday that were returned undelivered so maybe some lucky people will get them :D
 
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