Why do I/we encounter so many people who are using a cash point for the first time ever?

Life gets worse when you're waiting in the queue for a cash machine operated by The Co-operative. They spam every single user with adverts for what seems like an eternity.
 
maccapacca said:
I still stand there like a **** when the pin number requires you to press enter after.
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In terms of an efficient user interface, pressing enter after you have already supplied the required four digits, is superfluous.
It's an idiotic hangover from using computers.
At the very least it should assume that after a second you have forgotten to press enter and just get on and check it.

All cash terminals, card readers and self serve checkouts are badly designed, you'd think something used by billions of people every day would warrant the input of a Design professional.
 
Some people often check their balance before getting any cash which can add to the time.

You must hate going to ticket machines at train stations!
 
darael said:
Life gets worse when you're waiting in the queue for a cash machine operated by The Co-operative. They spam every single user with adverts for what seems like an eternity.
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And I love the way the "quick cash" option changes randomly from £10 to £20 in some kind of attempt to get you to spend more in the shop.
 
Nix said:
1. All cashpoints are different.
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I think every cash machine I've ever used has fit into a commonality index of about 95%, it shouldn't take anywhere nearly as long as it takes some people.

A user should only spend about 15 seconds inputting information to the cash machine. Say for example;
  • 3 seconds to enter PIN and press enter
  • 4 seconds to locate the appropriate menu item for "spit out some cash"
  • 4 seconds to choose how much cash the machine should eject
  • 2 seconds to reject or accept offer of receipt.

Total time, a generous 16 seconds. Obviously not factored in items include inserting card, waiting for machine to load, display adverts, count cash etc, although machines that take more than half a second to eject the card need to be incinerated, along with any and all remaining home 56k modems.
 
You missed the crucial step of "Walk up to cash machine, act surprised and fumble in wallet/purse for correct card"

Only second to people who can't pay for buses in a timely fashion in the annoyance stakes, thankfully both are fairly rare events.
 
I find it hard to believe some people still have problems remembering their pin at ATMs and paying for goods. They're stood their like a moron with a blank expression.. COME ON ITS THE SAME CODE YOU USE EVERY TIME YOU IDIOT..

:D
 
Following on from the "should old people be allowed to touch computers" thread, I genuinely believe there should be some kind of licence required to actually use IT equipment, similar to a driving licence.

You should have to show it when using a cashpoint, self service checkout, or when buying any kind of computer, tablet or smartphone.

It wouldn't need to be particularly difficult, but would a) make life a lot less frustrating for those of us who have the mental capacity necessary for reading text on a screen, following instructions and pushing buttons, and b) give the people who are unable to do those things a kick up the **** to learn!
 
MooMoo444 said:
The thing that annoys me with cash machines are the ones that say "Free Cash withdrawal"

It's such false advertising.
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That's not false advertising, they are offering a free cash withdrawal service.

I guess the ones that advertise as: "FREE CASH withdrawal" are misleading advertising :p
 
Nothing worse than someone using 3 cards consecutively to get a tenner out of each. It's very frustrating!

My cashpoint trips take about 30 seconds, card in, pin, cash amount, done!
 
Not as bad as just going up to a shop till and someone is just there before you doing the goods transaction then going onto Gas, Electric, Alcohol, Tobacco & of course Lottery/Scratch Cards 1,4,6,8 etc.

I only had a newspaper.

Then a queue of people have formed behind me and to crush me even more just as the first till is about to be free another shop assistant walks round and open's another till.
 
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