Why do some customers think they can **** you off?

[Alexrose1uk]

However re: part 2 - here's an idea, if the good laptops are so popular at a particular store .. order some more / have more in stock.

lol nice to know in a world of realism, economics, supply and demand that things like that can always just happen.

If they're popular at one store, they tend to be popular overall. Stores still have to wait on suppliers and in turn manufacturers, who themselves have plenty of people to sell to.

Want to blame them while you're at it with your unrealistic expectations? It is simply not always possible to guage how popular a product will be, and you cannot always buy in a mass amount due to availability, or if you are simply not sure if it is a worthwhile investment.


Also have you considered in a store its not always possible to answer the phone as they might be SERVING thier customers, if there'd been a queue at another shop and someone decided to go speak on the phone instead of serve I'm sure that decision would also find derision by some of the clientele of these shops. Limited man power is just that, if you have to wait to get dealt with by the faceless online companies who themselves dont always answer the phone straight away, take that to a busy shop.

 

[sunama]

My local station is run by the same company that runs the majority of trains there.

Your local station may well be run by the same company as the trains, but that isnt a common situation.

Given that it is a single company, there should be indeed be better communication between the trains and station departments, however, this doesnt mean that communication is instant. DONOT EVER think that communication is instant.

Even if they are different departments of same company, in my eyes it's the same company and the left hand should be able to talk to the right hand.

In theory, this is true, however, in reality, the railway is an antiquated system. In the service control centre (ie. the place where all the strategic decisions are made as to how the train service is run (diversions, non stoppers, cancellations, early reversers, etc)), it can be quite chaotic, during times of disruption and sometimes messages to station staff can be non existent. Their main job is to bring back the train service to time-table...not to keep station staff or members of the public informed of which train is doing what. I know it sounds bad, but thats how it is, in reality.

They should also be able to know of problems in advance, in this case they had a train but the driver for the train was maent to come from another train that was delayed by 5 hours. They should have seen this problem the 5 hours of a delay, and never let people board the train in the first place.

I do agree that sometimes people/station-staff can get brain fade. If their only job was to keep track of that single train and driver, then you would be right. But station staff have to do so many other different things, especially when you consider that that 1 train (that might be delayed by 5 hours), might be one of only 1000 trains that will be passing through that station, that day.

Whats more, the if you take anger out on station staff (for them not being informed), it will not help your own situation at all. In fact, if sworn at or spoken to rudely, that station staff member is entitled to totally ignore you from that moment on and there isnt a thing you can do about it. If you make a complaint and it turns out that you were rude and/or used bad language, the train company will not side with you at any level...and it doesnt matter how much you paid for your ticket.

I think you must learn how to use charm and how to sweet talk your way into making people do what you want them to do. Its a skill and not everybody has this.

 

[Hatter The Mad]

*snip*

 

[rypt]

I'm happy to do a minimum wage job, as long as out of hours work/going that extra mile is not expected of me.

For as long as the employer isn't willing to go that extra mile with my pay packet, I'm not going to do anything more than be an average employee.

Don't like your job? Quit it then and get a better one.

Having item's priced correctly, as the post you've quoted, is not "going the extra mile", it's doing the job properly.

 

[NickM]

"how long till you can get it in?". I said, "I wont be able to guarantee it will get here before xmas (it was an xmas pressie) , so I would not want to disappoint you by taking your money and potentially letting you down".

...there must be some in-company procedure for aquiring goods from one store to the another, or for reserving items in another store for a customer.

He's not even saying there is no procedure, he's saying they just cant do it in that time frame which is pretty reasonable since Christmas is a busy time..

 

[sunama]

Don't like your job? Quit it then and get a better one.

Having item's priced correctly, as the post you've quoted, is not "going the extra mile", it's doing the job properly.

So you are suggesting he should quit his job, based on the fact that he does his job properly?

 

[nightmare99]

Is anyone here a Driving Test Examiner?

I have often thought that they must get loads of abuse for telling Jonny Chav that he has failed so cannot (legally) drive his modded Corsa round the block all night.

Hmm I was told the most stick they get is mainly when the parents have taught the kids
to drive and join them on the actual test and decide to argue with the examinor when they fail thier little darling.

 

[4T5]

Don't like your job? Quit it then and get a better one.

Having item's priced correctly, as the post you've quoted, is not "going the extra mile", it's doing the job properly.

What World do you live in where you can just Quit your job & go get another
Can I ask you a Question ?
Are you a Mentalist ?????????


Have you heard of commitments like Mortgage/Bills/Wives/Kids etc etc etc
This thread is Nonsense, I suggest you step out of your bedroom for more time than it takes to buy a Snickers bar.

 

[Dave M]

A stock system can have a "reserved" flag, that removes it from available stock for x days.
The whole point of stock control system is that they should ACCURATELY represent the current stock, if this system doesn't then perhaps they need a better system.

But the person on the till can't do that can he.

Read the above about the 1st part. Even if you have to call the other store, it is a reasonable expectation that they should be able to pick up the phone.

You know that won't work though - he'll speak to somebody who may say yes at the time but he'll finish his shift and it will get sold to somebody else. Managing expectation is part of the job and making promises you can't keep is the worst thing of all to do.

However re: part 2 - here's an idea, if the good laptops are so popular at a particular store .. order some more / have more in stock.

Crystal ball time? Or just have so many that no store will run out - in which case some stores will need to make a loss to clear over stocks.

20 years ago there was probably a guy called Derek in a brown coat and a flat cap who kept this all running, spoke to the Derek's in other stores and basically greased the wheels - he's been downsized now and replaced by a computer which has been programmed half a world away according to a specification written by someone who's never shopped in your store after speaking with a manager who's never worked on tills serving customers.

 

[aproctor]

I am lucky to be getting any shifts at all in any workplace.

Why's that? Unless your incompetent (which i'm sure your not) work isn't hard to find even with recession looming.

 

[rypt]

He's not even saying there is no procedure, he's saying they just cant do it in that time frame which is pretty reasonable since Christmas is a busy time..

He posted it on the 17th, meaning that there is Wed-Thurs-Fri-Sat-Mon-Tue-Wed to have it sorted out, that is 6 or 7 days.
Are you telling me it takes more than 6 days to have something brought from a store 2 miles away, or equally possible simply reserved at a store 2 miles away for the person to drive there and pick it up?

 

[Jonny ///M]

Worked in halfords for 3 years and experience that quite a lot. I've learned to not give a flying **** and just let it slide but it is just lack of common sense half the time. People demanding a £20 voucher in mid december when it ran out in november. Arguing over a £20 voucher because we are fully booked for building bikes. How long can it take its not hard....bla bla bla well **** off n do it yourself then.

In your case you should have jsut said "sorry nowhere has any" let them go somewhere else. You don't have to sell them anything.

 

[rypt]

In your case you should have jsut said "sorry nowhere has any" let them go somewhere else. You don't have to sell them anything.

I bet your manager would love for you to say that.

Chances are if you say that, and the person then requests to see your manager they'll get an appology and a discount on the item simply because for management the company image actually matters.

 

[Alexrose1uk]

I bet your manager would love for you to say that.

Chances are if you say that, and the person then requests to see your manager they'll get an appology and a discount on the item simply because for management the company image actually matters.

If they were being rude, and impatient, I doubt they'd get that. If there are none of the item in stock, and none available, they're hardly going to get a discount on one when they can't sell them in the first place

 

[Duran]

of course it wasnt your fault. it ****** me off though when i go to a store that sells electronics and i want to buy sth but i got to order it. i mean why would i do that when i can order it from the net at a much cheaper price? i went there at first place because it was an impulse buy and i wanted now!

 

[Jonny ///M]

I bet your manager would love for you to say that.

Chances are if you say that, and the person then requests to see your manager they'll get an appology and a discount on the item simply because for management the company image actually matters.

Yeh he would to be honest. They dont run the place. Be a **** you get treated like a ****. Obviously if it was our fault because the stock file was wrong we would do our best to fix the problem and have done. Had 14 bikes delivered from england from different stores at our own cost.

 

[rypt]

Be a **** you get treated like a ****. Obviously if it was our fault because the stock file was wrong we would do our best to fix the problem and have done. Had 14 bikes delivered from england from different stores at our own cost.

The original customer never abused (at least no abuse was mentioned in original post).
What she did do though, it seems, it show her displeasure at the pathetic service.

As I've said before, expecting one store to be able to reserve an item at another store is not too much - and failure to do so shows a pathetic customer service system.