Why does VM want £55 for an "install and activation charge" for me to upgrade to 50MB
- Thread starter mrk
- Start date
I tried wangling a free upgrade and despite speaking to customer services, retentions and a supervisor they wouldn't do squat and suggested I should try moving to the inferior 24mbit ADSL2+ Sky are offering me when I tried to call their bluff!
"I'll quit if you don't give me a free upgrade!"
"Well get on with it, I'm busy"
Sorry, just thinking out loud ^_^
Chances are they've had too many people try it and it's become noticed.
What pee's me off is why they will make an exception for one but not for another(not that I begrudge others managing to get a free upgrade - good on them!)
Probably because some of them have call handling times to worry about and will give you anything to get you off the fone asap
Just keep ringing and speaking to different people.
Ok finally ordered the upgrade, I still could not get a free upgrade however after a *lot* of hard talking I was offered a £30 discount off of the setup (remaining balance for me to pay is £25). All in all, 50mbit, line rental, basic phone and tv package is costing me £39 /month 
£55 for a router and better modem and an engineer visit sounds like a loss leader already
dont be so mean
virgin will go bust if they continue to lose money in the face of the sky onslought
plus they dispose of the old modem under WEEEE which costs money
dont be so mean
virgin will go bust if they continue to lose money in the face of the sky onslought plus they dispose of the old modem under WEEEE which costs money
Just had mine upgraded and the first test the chap ran was from BBMax which showed 36Mbit, he was not happy with that at all.
A quick test on speedtest.net gave 50Mbit first time though
http://www.speedtest.net/result/626264500.png
Pretty chuffed with that